This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2002 Chevrolet Avalanche rear tailgate latch/lock assembly. Sharp edges on unknown hook /barb design snagging clothing/ripping holes in fabric and on several occasions causing lacerations and cuts on abdominal areas, this occurs when I reach over from the end to retrieve payload from the cargo bay.
2002 Avalanche. Tailgate cable failure. I understand there is a recall for 1999-2000 Silverado / GMC pickups for replacing tailgate cables. I have had the cables replaced 1 time in 2004 under warranty, and they have broke again from rust-through 9/2006. Dealer said there is no recall on this, and I must purchase replacements. These are the same manufactured items in the stated recall, why is this vehicle not included? this is or can result in injury. The first time in 2004, I was standing on the tailgate when they broke. Luckily I fell off and was not seriously injured. The report for the trucks from 1999-2000 engineering analysis # is EA05-007. Please look into adding newer vehicles to this, as they potentially have the same issues.
In Feb of 2004 I submitted a complaint (#10058789). It was about my tailgate that fell completely off with me on it. There is damage to the tailgate still and I talked to a dealership about it one year ago. They were supposed to get back to me and then I let it fall by the waistside. I need help pushing them to repaint my tailgate, and replace some plastic molding. How do I do this? they don't seem to think it is their issue. The tailgate is damaged due to the defective cables that they had a recall on.
Contact stated power windows were messed up. About one year ago the passenger's side power window stopped working. He took vehiclet to the dealer, and they changed something on it and fixed the problem. On 8-17-05 the driver's side window stopped working. Also tailgate just dropped open. He said someone worked on it last year and it worked for a while. But currently it was messed up again. It has gotten progressively worse over the past year.
While loading a riding lawn, the cable broke in half. Refer to recall campaign. The consumer had the cable replaced at a local dealer with the same type of cable that broke, until the stainless cable arrived, he then called the manufacturer who stated they would not replace it free of charge because the vehicle identification number was not included in the recall, however the consumer received a recall notice in the mail.
The tailgate cable broke while two persons were sitting on it. Consumer had to take the vehicle to the dealer for tailgate to be inspected on a NHTSA recall 04V129000.
The consumer experienced problems with the tailgate releasing and had it repaired by the dealer twice. The consumer received a recall letter on the tailgate for the straps. The manufacturer was contacted about the problem and made the additional repairs to the tailgate which released even when locked with a key. 04V129000.. the consumer experienced problems with the tailgate releasing and had it repaired by the dealer twice. The consumer received a recall letter 04V129000 on tailgate straps. The manufacturer was contacted about the problem and made the additional repairs to the tailgate which released when locked with key.
While loading a 4 wheeler onto my 2002 Chevy Avalanche, both tailgate cables snapped and the tailgate completely fell off. The 4 wheeler, myself, and the ramps that were on the tailgate all fell to the ground. The dealer replaced the tailgate cables, but the damage to the tailgate has not been remedied. I have contacted GM and they are working the issue, but it has not been resolved.
The tailgate cables broke while consumer was standing on top of the tailgate. As a result, driver sustained major injuries, and was transported to ta hospital by car. Consumer contacted the dealer, and was informed that the tailgate cables needed to be replaced.
While stepping onto the tailgate it snapped. Dealer stated that the vehicle was recalled under tailgate recall 04V129000. Consumer's hip bone was injured.
2002 Chevrolet Avalanche- tailgate cables snapped while one person (teenage boy) was sitting on tailgate. Causing person to fall to the ground. Currently attempting to get them replaced by dealer.
Three families and there kids went to a lake in Arkansas. One day we decided to go down to the lake on a gravel road. Four teenage kids decided to ride on the tailgate. Together they all weighed under 600 pounds. While driving down the gravel road @ about 5 mph a heard a pop then voices then a thud and I looked in my rear view mirror and noticed the kids on the ground. When I stopped to get out, I also noticed my tailgate had fallen off completely. I went to the dealer and they refused to fix my tailgate, but replaced my cables and my tailgate handle which had been damaged. I tried GM, but they told me that the dealer was there eyes and ears. The dealer felt like the tail gate was overloaded and that had caused the failure. The dealer had told me that these type of cables had broke all of the time. A year went by and GM had issued a recall on all of the these type cables. I went back to the dealer to see if they would fix the scratches on the tailgate and they said no. I went back to GM and they told me that the dealer was their eyes and ears and they would not fix my tailgate. I believe if the cables fail and you have any load on the tailgate it is likely that the tailgate can come off. The tailgate has no pin to secure it. If the cables break and the tailgate is at the right angle it will come off. If a tailgate comes off the truck on the highway I see this being a very dangerous scenario. I feel the dealer is neglecting their responsibility to stand behind the product. Also this all happened under warranty when the truck had 30,000 miles.
While driving tailgate support cables broke. Two weeks later, tailgate detached from the vehicle while driving. Several vehicles hit the tailgate that was in the middle of the road. No crashes or injuries were reported.
A D V E R T I S E M E N T S
- Los Angeles, CA, USA