Rear suspension not holding air. Rear suspension went flat while driving in highway. Had to pull over due to sudden rough ride

- Arlington, TX, USA

With no warning and only 45000 miles on car rear air suspension motor failed on expressway! I quickly noticed my steering anti red seemed out of control! I quickly pulled over not knowing what was wrong. My husband came to meet me and immediately asked what was in my trunk! I told him nothing he said my back tires were 1/4 inch from hitting wheel well. The rear end was so low if I did not pull over and hit a bump or rock my tire would of hit top of body of car! I would of lost control of car! Thank god I pulled over when I did it could of killed me or someone else in road! I contacted GM within hrs of it happening! As I looked it up on line it said some of my make and model were recalled and safety admin was looking into it! Went back and forth with Gm and dealer and 2 1/2 weeks later still pursuing GM! There is now a claim in for full reimbursement and still have not heard back! My car was out of warranty but this is a huge safety issue! I could of been killed in that car! It will kill someone-??s if they do not address this! Lots of calls on my end where it seemed like they were concerned and eager to help! Turned out to be lots of waiting for non returned calls and them not doing anything at this point! Last call was Friday last week when they put in for full reimbursement and a promise to call me by Tuesday! No call so I called today where again I was promised to hear back by end of today! I will attach service receipt! The rear end was so low that tow truck damaged bottom of my bumper! Somebody again is going to be injured or killed from this! Hopefully they don-??t deny my reimbursement from this complaint and dealer west Herr Chevy of Rochester wanted nothing to do with any help GM was going to do not sure if that is why I was getting run around from GM! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Hilton, NY, USA

2017 Xts, rear suspension air bags fail while driving, stoped and even parked. While driving at highway speeds or just parked rear end will drop unexpectedly. The rear end will start to bounce with just the slightest uneven road. This cause the driver to have to fight to stay in control of car and slow down very fast. With traffic behind it can cause someone to hit you from rear. Car has been to dealer several times and Cadillac say everything is normal. However after leaving dealer it continues to happen. Cadillac has know about this for many years and ignores the problem on the Xts. The rear end will drop to a level the you can not even touch the top of the tire or even the middle. Almost touching the ground at rear. First time was April 2019 right after warranty was out. The said I needed shocks $1500 did not do anything but drain my wallet. Cadillac needs to own up to the problem and fix it.

- Joshua, TX, USA