The contact owns a 2013 Cadillac Xts. While driving various speeds, the vehicle vibrated. The vehicle was taken to a dealer where it was diagnosed that all four rims were bent. The manufacturer was not notified of the failures. The VIN was unknown. The failure mileage was approximately 28,676.

- Lawrence, KS, USA

My wife and I purchased a new 2013 Cadillac Xts a year ago and have had issues with the vogue tires and rims that came with the car. The tires are vogue M&S 245/40R20 99vxl and we believe they are a major safety problem. A few months ago the front tires had a major vibration issue so I took the car in for service and had it checked out. The dealer stated that I had a bad tire and that I would need to buy another one which I paid $100 for. The rims started to peel and the dealer stated that the rims are not under a warranty. After that, a few days ago the car started to vibrate again in the front so I took the care in for service. The dealer had a technician and I to perform a road test and the car commence to vibrate in the front at a highway speed of 65mph as verified by the tech. After a few hours the dealer stated that due to the low profile of the tie this issue will continue to happen. The tech showed me that now I have a bent rim in the front and again he stated that due to this type of rim and tire this issue will continue. They (the dealer) performed a road force balance of the bent rim and placed the rim on the driver rear. The dealer performed an all wheel drive alignment which I paid for) and found out that due to the bent rim the toe was out and had to be corrected. I have a problem with the dealer stating that due to the type of low profile tires and rims which came with the car that this issue will continue to happen until all the rims are bent and that I would half to buy new rims. We paid a lot of money for this car but are now worried that we should not be driving it if the tires and rims are not good for this type of car. The dealer stated that it's not the car it's the type of tie and rims. The car has only 14,963 miles on it, someone really need to look at this issue and fast.

- Chesapeake, VA, USA