2.5

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
60,062 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac XTS miscellaneous problems

miscellaneous problem

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2013 Cadillac XTS Owner Comments

problem #12

Apr 092024

XTS

  • miles

A D V E R T I S E M E N T S

The gear is stuck between P and R. I am unable to move the vehicle when this occurred, I have too call AAA.

- Providence , RI, USA

problem #11

Sep 281981

XTS

  • miles
Inside Spider Crack on left side of the screen cue.

- Lawrenceville, GA, USA

problem #10

Mar 242021

XTS

  • 74,358 miles
Cadillac cue system is not working. Cue has been replaced twice now and the same issue keeps happening, first it cracks and then you loose touch screen then it goes black. No gps available making my commutes dangerous.

- Fontana, CA, USA

problem #9

Jul 142020

XTS

  • miles

A D V E R T I S E M E N T S

I feel very disappointed in the ride of my 2013 Cadillac. I have the air pressure checked which I am showing changes down to 31 29 etc. It feels like you are hitting a speed trap that has been dug out.. not sure why when going on city road in layton feels like it going 30 50 40 miles and on the freeway if there is any indentations it makes me cringe when I see a bump in the road that I cannot get over. How it rides over it" are other vehicles do not do it? so there must be a problem have noticed it for about 4 months but we use are other cars as well so not using it all the time" I cannot afford to have this problem please help

- Layton, UT, USA

problem #8

Oct 022020

XTS

  • miles
I barely have under 37,000 miles on this car haven't owned it to long.. and I am very disapointed in the ride of the car it feels like if you are going over a small bump in the road like you have hit a gutter almost.. I thought Cadillac were suppose to be the best ride.. I think this should be a warranty problem I think it had 35,000 when we bought it we usually leave for the winter so its stored in are garage. It can be freeway or just among city roades just wherever there is any deformaty in the road where are other vehicles we do not see this we have a GMC truck and a 2007 Hummer we do not feel the bumps with them.. please help

- Layton, UT, USA

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problem #7

Jun 092020

XTS 6-cyl

  • miles
2013 Cadillac Xts cue system display screen has spider crack through out the screen. It does not respond to touch. After researching this is a common issue and GM is doing nothing about it!

- Salisbury, NC, USA

problem #6

Jul 192019

XTS

  • miles

A D V E R T I S E M E N T S

"takata recall" cue touch screen not functioning

- White Plains, MD, USA

problem #5

Oct 052018

XTS

  • 0 miles
Headliner in rear of car fallen down

- Rock Hill, SC, USA

problem #4

Dec 142017

XTS

  • 444,300 miles
Radio touch screen not working, (navigation, clock, hard to get radio to work, can't get to navigation, can't set clock, or use either icon on touch screen)

- Ocala, FL, USA

problem #3

Nov 082017

XTS

  • 76,580 miles
I purchased this vehicle October 20th 2017 and within 2 weeks the service driver assistance system light came on. Took it to dealer was told was old code and erased a few days later same message came on was told dash was cleared and GM case filed. A few days later light came on for 3rd time. Dealer toyed us around about fixing it but finally supposedly did with new sensors in seat. Since then I have been having major electrical issues with my ABS system and key fob. Key fob becomes unresponsive and ABS light comes on and off. Took car to dealership was told ABS sensor was supposedly broke and not covered under warrentee and they refused to fix the issue for me. I am very affraid to drive the vehicle it sits parked in my yard and I paid over 20K for it. I feel I have been taken advantage of because I have a disability with my speech. I have documentation about key fob and ABS I can send if needed. The car was driving when the ABS light came on went off and traction control came on then off then back on. The key fob wouldnt work when trying to turn car off because it has push button the fob controlls starting it and turning it off.

- Hazleton Pa, PA, USA

problem #2

Aug 222017

XTS 6-cyl

  • 57,500 miles
MY WIFE AND I WERE TRAVELING AT INTERSTATE SPEED -( 70 MPH) ABOUT 4 PM WHEN A LOUD EXPLOSION OCCURRED IN THE REAR PART OF THE CAR. IT CAUSED THE CAR TO SWERVE AND DROP ABOUT 6 INCHES. I ALMOST HITTING AN 18 WHEELER AND THERE WAS ANOTHER 18 WHEELER BEHIND ME. OTHER CARS AROUND ME STARTED TO BLOW THEIR HORNS IN ALARM. I CAREFULLY SLOWED THE CAR WHILE, PUTTING ON THE EMERGENCY FLASHERS, AND MOVED TO THE RIGHT LANE ATTEMPTING TO FIND AN EMERGENCY PARKING PLACE. I FELT I NEEDED TO ASSESS THE DAMAGES. THERE WAS NO PLACE TO STOP! I WAS FORCED TO DRIVE @ A MILE TO AN EXIT RAMP WHERE I COULD SAFELY STOP AND CALL THE CADILLAC SERVICE DEPT. THE SERVICE TECH RECOMMENDED I DRIVE IT TO THE NEAREST DEALER (AUSTIN TX - 35 MILES AWAY) OR LIMP 60 MILES TO SAN ANTONIO WHERE I PURCHASED THE CAR AND HAVE IT SERVICED). MY WIFE IS NOT WELL AND I SELECTED SAN ANTONIO FOR MEDICAL REASONS. THE DASH WARNING INDICATOR STATED, "LEVELING DEVICE SERVICE NEEDED." SAN ANTONIO'S CADILLAC SERVICE MGR.STATED TWO PROBLEMS NEEDED REPAIRING: 1) BOTH AIR BLATHERS EXPLODED AND 2) THE LEVELING AIR COMPRESSOR NEEDED REPLACING. THIS IS THE SECOND TIME THIS CAR WAS SEEN BY THIS DEALERSHIP FOR LEVELING PROBLEMS. THIS WAS A VERY SERIOUS EXPERIENCE FOR ME, A COMBAT VETERAN AND SENIOR CITIZENS NEAR AGE 80. MY WIFE AND I COULD HAVE CAUSED A VERY BAD ACCIDENT IN THE MIDDLE OF HEAVY COMMUTER TRAFFIC ON I-35 IN AUSTIN TX IN RUSH HOUR TRAFFIC. I HAVE NEVER HAD AN AUTO DRIVING ACCIDENT IN MY LIFE. THIS EXPERIENCE WAS FREIGHTING AND I AM RELIVING THE DRAMA OF HOW BAD IT COULD HAVE BEEN FOR THE TWO OF US. I NO LONGER TRUST THE CAR AND FEEL I MAY BE FORCED TO TRADE EARLY EVEN THOUGH I JUST PURCHASED AN EXTENDED WARRANTY TO 85K OR JULY 2020 WHICH EVER OCCURS FIRST.. CALL ME AT[XXX] IF YOU NEED MORE DATA. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- San Antonio, TX, USA

problem #1

May 212017

XTS

  • 68,000 miles
While driving on expressway going approximately 70 mph sunroof glass suddenly exploded out of nowhere, glass shattered and spread all throughout my car dropping onto myself my wife and my children. There was a loud boom from the glass shattering which was very startling while driving. Major concern is that there could have been an accident from loss of control of the vehicle. The weather was cloudy and temperature was about 60 degrees. No debris present, there was no car in front of me or to the side of me. I was not going under an underpass. From the startling noise there could have been an accident which may have caused me or my family harm or death. I believe these sunroofs need another look.

- Bloomfield, MI, USA

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