See attached document for complaint

- Hamilton, NJ, USA

Update - Original event was the power steering automation system failure which left the vehicle with no power steering system. When car rested over night the system operated properly. Took it to dealer today and they could not find any mechanical failures or wiring failures. A software update for the power steering module was available and they did the software update. Loss of power steering when driving is a very serious event, as the vehicle is almost impossible to steer. A woman or weak elderly person could not move the wheel at all, which could easily result in a serious accident if driven at high speed or on a windy road when the system failed. Since Cadillac had already developed the software update, why was that not made a recall. Why wait until it fails and results in an accident? Cadillac clearly knew that was a possibility. I think NHTSA should demand a recall to update all the 2021 XT5 vehicles.

- Woodbridge - Va, VA, USA

The power steering suddenly shut down while driving, making steering almost impossible. Luckly I was on a straight part of the road and close to my house. It would have been disastrous if it occurred at high speed. I understand there is a recall to replace software on some 2021 Cadillac vehicles but mine is not in the list. I think my vintage of vehicles needs to be added to the recall list

- Woodbridge - Va, VA, USA