10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,241 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2018 Cadillac XT5 miscellaneous problems

miscellaneous problem

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2018 Cadillac XT5 Owner Comments

problem #9

Mar 032024

XT5

  • miles

A D V E R T I S E M E N T S

A/C stopped working. Steering assist is reduced warning light came on. Was told it was a thermostat/ sensor. Had the sensor replaced for a cost of approximately $230. Short while later, A/C stopped working again. Suddenly the Steering wheel malfunctioned while driving on the interstate. Ran off the the road into median and heard a loud "Pop" sound as I tried to gain control of the vehicle. Hit an embankment and almost crossed over median into oncoming traffic. All airbags deployed. My passenger and I suffered injuries including broken bones, fractured ribs, severe back and shoulder pain, bleeding forearm, bruises and swelling. We were transported to a nearby ER by ambulance. The Vehicle was totaled.

- Kosciusko, MS, USA

problem #8

Jul 032023

XT5

  • miles
After exiting a car wash (automated)on Monday-7/3/23, I was attempting to stop my vehicle so I could dry the exterior with towels. I was on the car wash property and as I approached an area that was open, I attempted to stop the vehicle, the engine revved very high and the vehicle took off at a very high speed in fractions of a second. The vehicle then climbed over a flower embankment and hit the wall of the Car wash. The impact was so great that it put a large hole in the wall and ruptured a main water line creating a huge water leak. The fire department and police officer arrived at the scene to make a report. My initial thought was that my sandal may have got trapped but after returning home and rethinking the entire incident may times I believe this was -??UNINTENTIONAL ACCELERATION -?? The driver side airbag and knee airbag were deployed. Thankfully I was not hurt. Had this happened when I was on a road or a grocery store/ mall parking lot things could have been very serious. I have insurance through State Farm and have requested them numerous times to have a diagnostic check done to identify the reason for this to happen and they have declined my request. Please let me know what the next steps are.

- Ypsilanti, MI, USA

problem #7

Feb 102022

XT5

  • miles
The rear camera guidelines on my 2018 XT5 Lux don-??t appear on the backup camera display when shifting into reverse. Happens around half the time. As soon as I shift into drive, the guidelines then appear. I can then shift back into reverse and the guidelines are there.

- Allen, TX, USA

problem #6

Nov 022021

XT5

  • miles

A D V E R T I S E M E N T S

When I get on the freeway and go around 68 mph my vehicle starts shaking and I constantly get a stabilitrak message that flashes on and off. I have to hold the steering will tight because it swerves a little and had to start driving away from cars. I took it to get the wheels balanced and it still does the same thing. The mechanic from the dealer ship I purchased the vehicle from said he could not find anything wrong with it.

- Conroe, TX, USA

problem #5

Jun 172021

XT5

  • miles
while driving my vehicle, the rear portion of the sunroof suddenly just exploded, with the glass completely shattering. it sounded like an explosion. There were no exterior causes for this...just a release of pressure that was inherent in the window from manufacturing. there was no other damage to the vehicle. i was on a wooded part of the road, so nobody was around to throw an object, and there was no vehicle in front of me to kick up some sort of road debris.

- Clarkston, MI, USA

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problem #4

Aug 102020

XT5

  • 26,000 miles
Tires on GM vehicles, including mine, have been sold with derelict tires manufactured by Michelin. I was recently told that my tires would not pass inspection ar 26,000 miles. Today I was told by a relative that they were told the same and their tires have only 16,000 miles on them. We have both bought new tires through the dealership under a discounted plan by GM because of this issue. I find it absurd at any cost that I would be responsible for this monetary responsibility due to the manufacturer of the tires and GM knowing of the poor quality of these tires. Why weren't we advised of this tire issue at point of purchase ? this seems like a 'scam' to rip off the consumer.

- Geneva, NY, USA

problem #3

Jun 122020

XT5 6-cyl

  • 35,670 miles

A D V E R T I S E M E N T S

2nd time this issue occurred. 1st time was in 2019 and it took two weeks for the dealership to figure out it was the battery. While driving the car, the electronics go crazy, the engine stops for a split second, brakes are lost for a split second, cruise control turns off, every possible alarm displays on the dash. The dash beeps, all of the lights flash, the speed/pressure/temperature needles go to 0, the air condition turns off, etc. All of this occurred while I was driving 60mph on a highway. I quickly pulled off to the side of the road. Since this has occurred before, I took out my phone and turned on the video. I started driving again and the same issues above started occurring again. The video is too large to upload - 90mb. I can send a onedrive link if needed.

- Delaware, OH, USA

problem #2

Aug 212019

XT5

  • miles
Takata recall

- Wexford, PA, USA

problem #1

Mar 312018

XT5

  • 3,500 miles
The back up guidance lines and warning indicators do not always appear or activate when the car is in reverse associated with the back up camera. They are missing intermittently when backing up. I was backing up and trying to judge distance and clearance in my new car. This assist device being non-functional allowed me to back into bushes, doing no damage, but causing alarm. I returned it to the dealership for repair twice and was informed that it was a common problem that nothing could be done about. This began on purchase 3/31/2018 and continues. I will continue to address it with the dealership, but don't expect any long term fix by them. I will maintain my due diligence to ensure I do not run into another vehicle or person, but improperly functioning safety assistance devices are infective and the manufacturer should be made to ensure their proper operation, since I understand this is a common problem on Cadillac and other GM systems.

- Bluffton, SC, USA

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