4.4

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
25,063 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Cadillac XT5 brakes problems

brakes problem

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2017 Cadillac XT5 Owner Comments

problem #4

Sep 222019

XT5

  • 56,000 miles

A D V E R T I S E M E N T S

I was traveling on I-95 at aprrox. 75/80 mph when my dashboard lit-up like a christmas tree and my Cadillac powered down to less than 50 mph instantly. The stabilitrak, check engine light, parking brake and car assist lights came on with a warning to "travel with care". I had to maneuver my vehicle over three lanes to get off at the nearest exit. I had no idea what just happened. There was no noise, smoke or evidence that the vehicle had a problem. However, I could only drive the car 55 mph with the foot pedal pressed to the floor board. It was 4:00 am and I was an hour from home. Instead of contacting roadside assistance, I drove the vehicle home...taking precautions. I contacted the dealership...who could not accommodate servicing my vehicle until the following morning. The following morning, all the lights were off. I dropped the vehicle off at the Cadillac dealership for service. After they checked out my vehicle and took it for a test drive (taking it up to 80 mph), I was informed that they could not find a problem. No codes were stored in the computer system. They could not duplicate what I experienced. I find that odd. I am pretty sure that when a check engine light comes on and a car malfunctions that a code would be stored. I do not feel comfortable with my vehicle. I mainly drive within my small town...not having to exceed 45 mph on a daily basis. However, I do have to travel on the interstate for work 2-3 times a month. I am very uneasy about having to drive on the interstate at high speeds in heavy traffic again. I was not given confidence or comfort from the service department. This whole experience has left me disenchanted with this Cadillac. I can't get out of it and buy or trade-in on something new at this time. I feel I should have received better service and reassurance. [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Winchester, VA, USA

problem #3

Mar 152019

XT5

  • 16,000 miles
The contact owns a 2017 Cadillac XT5. When the brake pedal was depressed, it traveled to the floorboard and the gear shifter would not move into park. Also, the service engine, service stabilitrak, service transmission, and entire instrument panel warning indicators were illuminated. The battery was disconnected and reconnected and the vehicle was able to shift into park; however, it unintentionally went back into drive. The vehicle was towed to plaza Cadillac (8893 us-441, leesburg, fl 34788, (352) 787-1323) where the chassis control, engine, transmission, and range control modules were reprogrammed. After the repair, the brake pedal traveled to the floorboard when placing the gear shifter in park. Also, while driving 40 mph, the vehicle stalled while rolling to a complete stop. The vehicle was pulled over to the side of the road where it was restarted and functioned normally. The vehicle was taken back to the same dealer where the failure could not be replicated. The vehicle was not repaired. The manufacturer was made aware of the failures and informed the contact that other vehicles were experiencing the same failure. The failure mileage was 16,000.

- Summerfield, FL, USA

problem #2

Jan 122019

XT5

  • 26,453 miles
I just got this car delivered to my home on 01/11/2019, then it id not want to start after jump starting it worked then shut off so I was going to the dealeship while driving onthe expressway the car just completely shut off would not start, so had it towed to the dealership thinking it was the battery now it has to be there till Monday or Tuesday,

- Mcallen, TX, USA

problem #1

Nov 112016

XT5

  • 1,800 miles
I was driving in traffic, about 45mph, when the parking brake came on, I got a check engine light, service brake assist, service stabilitrack and one other light on. I managed to keep it running enough to not get rear-ended, but it is not safe. The dealer now has it, and I am in a loaner. The car has less than 2000 miles on it, and this is the second check engine light (the first did not involve the parking brake), but the dealer did not find a concrete problem for the light. Is this going to turn into a recurring problem? it is very definitely not safe.

- Norfolk, VA, USA

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