The screen on the the radio keep going out the tire get wore out quick even after rotation and balancing the Suspension makes noise

- Norristown, PA, USA

4 Mar 2021 passenger side front wheel bearing failed while returning home from anniversary trip with 37,733 miles on our SRX. Dealer stated that SRX was out of warranty due to time after purchase. 5 July 2021 passenger side rear wheel bearing failed while returning home from family trip with 40,003 miles on our SRX. Called Cadillac Customer Care and received a case number. Immediately received an email stating that she was my customer advocate and would get back to me within 3 working days (email is attached). NO ONE has ever contacted me. I have contacted CCC on four different occasions with a promise every time that someone would get back to me within 48-72 hours. NO RESPONSE. I have not been discourteous to any of the Customer Care personnel and therefore, have no idea of why they do not respond to me, even if it was a DENIAL. I get the impression that this problem may be greater than they want to acknowledge and they are hoping that I will just go away. I will not, this is more about principal at this point than money. Can you provide me guidance on what to do next, or can you assist in obtaining a response to my case?

- West Columbia, SC, USA

We are having issues with the low beam head lamps. They are not safe!! we have contacted the dealer on several occasions for help, only to get a "it's not our problem" response. GM is surely aware, as a search for help with the issue pops up many complaints and possible class action law suits currently in the works. What brings me here now is, my wife recently done some serious damage to the car and minor personal injury when she hit an object in the road that could have and should have been avoided if she could have seen it!! we are just thankful this was not a person. I would gladly testify that this could actually be a possibility if something is not done with these lights. We were told we could replace with the same light, at our cost (appx. $1500) which I'm sure would soon have the same problem. Which should not be a problem at all with a two year old $50,000 car. Please help us and all the others with correcting this, before something really bad or deadly happens, if it hasn't already. We have talked to several friends in our home town with the same car with the same problem.

- Winfield, AL, USA