Low beam on headlights are too dim to see the road after dark. I have to use high beams to see but this may blind on-coming drivers. Don-??t see how this is not a safety recall. Seems to be a common problem on these cars. Only had 59,000 miles when I first noticed the problem.

- Barboursville, WV, USA

The Cadillac CUE Infotainment system is malfunctioning. The screen randomly jumps around and changes to different information while driving. Once the back up camera zoomed in and out rapidly while backing up this happened just one time so far. We have looks this up it seems to be a common issue there is a reset fix but it just continues to happen and it seems to the only recourse is to replace the whole thing which of course is expensive. The reason for buying this brand is the supposed "quality" and that has not been the case. When I first bought this specific vehicle which was used but certified I had trouble with the sirius xm radio going in and out and then not functioning at all. I took it back to the dealer they laughed at me and told me it was working fine. I drove away and 5 minutes later it did not work. I spent hours on the phone with Sirius. I went to a stereo installer who could figure out nothing, finally Sirius XM figured out the antennas on these have two parts and the part need for the the satellite radio was not functioning. I took it back to the dealer and they so kindly split the cost with me to repair this cost me I believe it was $350 that was half. How would you know that test driving because the radio worked. It was not until I transfered my subscription that the problem revealed itself. Cadillac would not stand behind it's product as they are not standing behind these Cue infotainment systems. They are expensive and dangerous as I don't feel I can trust the camera anymore.

- Coopersville, MI, USA

The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive

- Fort Myers, FL, USA

Rear tires slip when pressing on the gas. The car is in for repair and they said the rear transfer case needed replaced. The car has 94000 miles and is 6 years old. This caused issues when accelerating.

- Black River Falls, WI, USA

Head light on my 2016 SRX is getting water inside the lens and dimming and burning out the bulbs the temporary fix is to replace the whole light unit at a cost of $3000 with the same defective part that will re-create the issue at a later date. There needs to be a recall on this defected it is not the fault of the consumer and the consumer should not bear the expense of an factory default

- Morrow, GA, USA

My vehicle is only 5 years old and the Cadillac Cue Screen has failed. After reading online that it has almost 100% failure rate, it is not part a recall. It is not just the SRX, it is all models of Cadillac and yet GM has done nothing to solve the issue with the replacement screens. After two failed lawsuits against GM, why is the government not stepping in and protecting the consumer for this failed part. $1500 for a replacement with only a two year warranty, says that they anticipate it to fail again.

- Tucson, AZ, USA

4 Mar 2021 passenger side front wheel bearing failed while returning home from anniversary trip with 37,733 miles on our SRX. Dealer stated that SRX was out of warranty due to time after purchase. 5 July 2021 passenger side rear wheel bearing failed while returning home from family trip with 40,003 miles on our SRX. Called Cadillac Customer Care and received a case number. Immediately received an email stating that she was my customer advocate and would get back to me within 3 working days (email is attached). NO ONE has ever contacted me. I have contacted CCC on four different occasions with a promise every time that someone would get back to me within 48-72 hours. NO RESPONSE. I have not been discourteous to any of the Customer Care personnel and therefore, have no idea of why they do not respond to me, even if it was a DENIAL. I get the impression that this problem may be greater than they want to acknowledge and they are hoping that I will just go away. I will not, this is more about principal at this point than money. Can you provide me guidance on what to do next, or can you assist in obtaining a response to my case?

- West Columbia, SC, USA

Cue screen cracked, bubbled up and touch screen isn-??t responded to touch.

- Palmetto, FL, USA

Went to work came out and my radio screen was shattered. I called local dealer and they said this was common for radio screens. Why hadn't things been change so screens don't shatter when no one is around"?" This car is only 4 years old.

- Butler, PA, USA

Low beam headlights are dim and per dealership need to be replaced. This is a known issue with Cadillac. There was a class action lawsuit fir this issue. The cue touch system button's on the center are not responding/locked. I am not able to use gps, change the time or any of the settings on the menu. This is also a well known issue and has had a class action lawsuit. The dealership advised me that the rail control assembly and the both fromt headlamps need to be replaced. The total cost of repairs is $3,126.95. Both is these are safety concerns. The headlights are so dim that I cannot see properly to drive the vehicle at night.

- Odessa, FL, USA

My radio screen on my 2016 Cadillac Srx has spider web cracks on both the left side and the right side. It started small, about six months ago, and the cracks keep growing and spreading. The dealer wants to charge me $1,500 to replace the entire radio console, but it should be a recall.

- Myrtle Beach, SC, USA

I have a 2016 Cadillac Srx the radio has spider web cracking in the screen, this is the second time since I have owned the car its happened causing the radio to freeze and not function Cadillac does not want to cover the faulty part

- Scottsdale, AZ, USA

The cue screen delaminated and looks like spider webs. Unit no longer functions to touch. I had to have the screen replaced for $400 out of pocket. GM won't cover this known problem. I finally gave up on GM and had it repaired myself on 7-30-2020.

- Oxford, MI, USA

Remote start does not function properly. This has happened multiple times over the last 3 years. Dealer unable to offer any solutions.

- Marquette, MI, USA

I was the owner/operator of the Srx was T-boned on the passenger side, air bag triggered error message and did not deploy, seatbelt did not lock in place until after I hit the dash resulting in unharnessed contact in cabin causing over $200K in medical bills to date to right shoulder, head, neck and back.

- Grandview, MO, USA

Srx was T-boned and airbags/seatbelt retractor failed. Severe injuries to Cadillac driver from unlocked shoulder harness and all airbags failed.

- Grandview, MO, USA

Cadillac cue screeen shattered beneath surface while sitting in parking lot.

- Ripley, MS, USA

The car caught on fire while driving on the highway. The car was destroyed. Engineering report states cause as defective fuel pressure sensor on the fuel feed pipe. Report uploaded. The car only had 27,000 miles and was still under warranty.

- Plainfield, IL, USA

Approximately 6 months ago, I noticed a small stress fracture appear in the bottom left corner of the central digital dashboard of my vehicle. The dashboard projects safety, entertainment and automobile operating status (e.g. deflated tires, onstar alerts, etc.). as the fracture grew it revealed a spider web of fractures distorting the dashboard and affecting the system's operation. The system would sudden begin flashing different icons, swiping from side to side which is very distracting. The digital icons are no longer functional yet the fractures continue to grow and the dashboard is very distracting while driving. We reported the defect to marvin K. brown Cadillac and was informed by the service advisor, merle porter, several other Srx owners have reported the same issue, in which GM recognized as a vehicle defect. Mr. Porter reported the defect to GM, however, GM did not accept responsibility and refused to recall the component or replace the component. On 09/29/2018, I submitted a complaint to GM asking for a further investigation (case # 84675794778). The origin of the fracture is located in the bottom left corner of the panel and no external force or impact is visible and no damage was occurred by me or my passengers. I feel this defect is a critical safety issue due to its driver distracting randomly and consisting moving icons.

- San Diego, CA, USA

Car in motion at 23mph tried to navigate a right hand curve in road, steering was normal and then all the sudden steering caught and wouldn't let me navigate the rest of the right hand turn. Brought car to a complete stop and tried to put car in motion by pressing gas, steering was perfectly fine. This is the second time this has happened in two short weeks

- Indiana, PA, USA