This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There was a recall on the toe links, but the dealer did not follow procedures. The toe link was replaced during a recall, but the mechanic never aligned the wheels. This should be standard process and should come free after the recall takes place. They never get back to me after a service request.
The car needs an EBCM or EBTCM depending on which. dealer I'm talking to. The stability control service and power steering are turned off and the anti-lock brakes are disabled. I have been to two dealerships and the part is on nationwide backorder and is not being manufactured. One dealer has 15 clients waiting for the part the other 14 they are not taking new orders. I was told my best bet was to trade the car in. The car is unsafe to drive. I think all 2010 to 2016 SRX's should be taken off the road, they are a danger to themselves and others.
The service Stabilitrak system light came on. After consulting the service manual, the suggestion was to switch the car off and restart in a few seconds. That worked for a few weeks. After that the Service Stabilitrak light, the brake light and the parking brake light has remained lit. We have not been able to get an appointment yet to get this checked out because the dealership cannot guarantee that they can look at it the same day we bring it in. They need a week. We can't afford a rental car for a week.
Car veered to the right into the guardrail then loss of control of steering, car spun around twice and landed in opposite guardrail facing traffic with left rear tire facing away from the car. We were driving at the time on a highway.
- Danbury, CT, USA
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- Randolph, NJ, USA