Hard to believe that Cadilaic (or any other luxury edition car) would let a car out of the factory with seats so hard that a lot of people trade rather than put up with dealers saying there nothing wrong with the seats. I've driven race cars that had better ride qualities than the SRX seats. The dealer is not willing to work with you on this other than suggesting you take it to an auto Upholsterers shop.

You know the saying "Happy wife... Happy life". I NEED to get these seats fixed or it's trade-in time and I know that I'll never see what I owe on another car. I am willing to go to an auto upholstery shop IF it will cure the problem. Don't want to spend a fortune and still have hard seats. As of right now the wife would rather ride in our tired 05 Suburban than in the 14 SRX.

I purchased a certified pre-owned 2014 Cadillac SRX completely loaded, beautiful car. By the time I got home with it, my back hurt so bad I could hardly stand it. The seats have no padding on the bottom or the back. I paid the dealer $300 to add padding to the drivers seat and said I would do the passenger seat if it helped. It did not help. I drive a lot of miles and I can not drive this car. I switched cars with my husband who only drives about 20 miles a day round trip. He also said the seats are unbearable to sit in longer than a few short minutes. I am shocked that Cadillac would produce a vehicle that is this uncomfortable. Anyone who sits in the car is shocked as to how hard the seats are.

started off passenger seat was hurting my wifes tailbone was told by Keller Cadillac Hanford,California seat was fine but in the next few days my tailbone started hurting.The more you ride the worse it gets both driver and passenger.I am sure it is that strip they put in middle of seat as the seams make it stiff (leather seats) and it rides on your tailbone if anyone is experiencing the same thing please let Cadillac know.This my sixth Cadillac 2 eldorados 3escalades and now Cadillac srx.Never had a problem with comfort before, seats were very comfortable until this 2014 srx.Need some kind of suggestion because it hurts.If Cadillac cannot fix I am done with them.