2.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50,667 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac SRX seat belts / air bags problems

seat belts / air bags problem

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2013 Cadillac SRX Owner Comments

problem #3

Jul 052021

SRX

  • miles

A D V E R T I S E M E N T S

airbags light turned on, my seatbelts just stopped working and are tight, my radio screen just went blank. I can-??t drive the vehicle because of no proper working seatbelts. If i was to wreck there is nothing to prevent me the driving or my front passenger from being ejected. Ive taken my vehicle to my dealership that confirmed the airbag sensor says they have been suddenly deployed the dealer also confirmed my vehicle has never been in a accident and ive only had the vehicle since april 19 2021 the problems occured July 5 2021 and they advised me they have heard of airbags popping out of nowhere. It has not been inspected by police or the manufacturer. The seatbelts locked the radio went blank then my airbag light appeared suddenly. I Asked the dealership im financing the vehicle from if they could provide me a safe vehicle until they resolve they issue because i do have toddlers and i was told no it wasnt a option i also asked if they could just exchange the vehicle for another around the same value and was also told no. I was most concerned that they allowed me to drive the vehicle off the lot after explaining to me the dangers that could occur while im on the road.

- Sinton , TX, USA

problem #2

Oct 152019

SRX

  • 82,000 miles
Headlights continue to get so much condensation that the bulb and the controller malfunction and the lights will not come on until the units dry out either over time or are manually removed to dry out indoors. The dealer states condensation is normal and the lawsuit that offered redress was only for vehicles sold in two states and my state is not included. The fix is to replace with the same defective designed light assembly. The front passenger seatbelt gets stuck and must be unbuckled in order to adjust. Currently the drivers seatbelt functions as designed with no issue.

- Raleigh, NC, USA

problem #1

Jul 012017

SRX

  • 70,000 miles
The contact owns a 2013 Cadillac Srx. While entering the vehicle and attempting to put on the driver's seat belt, it would not latch. The manufacturer stated that the seat belt failure was not a recall issue. The dealer (crest Cadillac, 2121 rosa L parks blvd, nashville, tn 37228) was contacted and informed the contact of the repair cost. The manufacturer was contacted and agreed to cover half of the repair cost. The seat belt was not repaired. The failure mileage was 70,000.

- Ashland, TN, USA

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