My cue screen has become unresponsive and I can no longer link my cell phone, use the gps for driving and other features. It all started with a small hairline on the corner of the cue screen back 2016/2017. The dealership stated it was $1500 to replace the entire unit which are not covered under the warranty. Florida is now a handsfree in the school zone and I drive to pick-up my daughter everyday from school. What if there is an emergency and I can't pick up my cell, since the cue no longer with sync to my bluetooth on my cell. The cue screen is locked in one location and I feel it is unsafe for the driver to no longer have the gps, bluetooth and other features we paid for. Attached, please find the article on the class action lawsuit filed over cracked Cadillac cue screens. I pray I don't have to wait years like the headlights lawsuits with General Motors. Thank you for your time and assistance, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Naples, FL, USA

Unsafe defected headlights. Today, I had a tech at claude nolan Cadillac jacksonville, fl check the headlights and the cue-system on my 2013 Srx model. The tech-adviser informed me that I need headlamps that cost $1200 each and three downloads to fix the cue technology system issue. What? these issues are well documented as ongoing issues. Why are we...the customers addressing General Motors (GM) noted defect/issue surrounding the Srx 2013 model? I will use social media to inform folks and potential buyers to beware of this safety issue. GM is not being accountable nor responsible. The Srx 2013 model is an unsafe vehicle due to their headlights: A recall is needed for this defect (that's the right thing to do). Buyers beware of any other GM-Cadillac models; not to mention the Cadillac-cue system experience that freeze or cycle automatically without touch. As a consumer, I supported GM-american cars (not after this). Remember GM, you can measure lost revenue.

- Jacksonville, FL, USA

Cue system froze up, no response from touch screen, vss system warning light on, seat heaters do not work. Thus no ability to control heater or defrost system and owners manual indicated that if the vss light is lit the vss system is not operational. It is not possible to operate a vehicle in Michigan in the winter with out control of the defroster and since the vss system is tied in to the brakes I am not confident the antilock brake system will function. Vehicle purchased 6-29-13 and has approx 37,000 miles. Dealer offered to repair for $1750 but negotiated to $750 I feel this is a safety defect on a low mileage vehicle and the manufacture should cover the cost of repairs. There have been at least 5 "service update bulletins " with softerware updated for the cue system on this vehicle when I have had it in for service. So clearly there are electronic problems with this system and my latest problem impacts my safety while operating this vehicle in the wintertime. I am requesting that NHTSA investigate thes softerwarecand operational issues to preserve driver safety while using this vehicle. It was parked in the garage in late August 2016 and when started up in early November the cue control system screen was unresponsive.

- Onsted, FL, USA

Cue touchscreen does not respond. This controls your radio, ac, defroster, navigation. At 52,000 Cadillac will not warranty this. Very common problem in the Cadillac forums. The radio control unit has been discontinued yet the Cadillac reps say this is the first we have heard of it. Completely denying the problem

- Southwick, MA, USA