Seat heater burn through passenger seat, burning passenger

- Seattle , WA, USA

The contact-??s customer owns a 2013 Cadillac SRX. The contact stated that while the valet driver was driving, the front driver-??s side seat inadvertently retracted back along the track bracket without warning. As a result, the contact stated that the valet driver was trapped in the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 14V804000 (Seats). The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was unavailable.

- Albuquerque, NM, USA

VEHICLE FIRE & MOLD. My 2013 Cadillac SRX had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to COMPLETELY stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the front of my car and a FIRE TO ITNITE WHILE I WAS DRIVING THE VEHICLE! Fire truck responded, pooled water found, mold also found because of previously unknown pooled water, and insurance totaled vehicle. SO SCARY! SO DISAPOINTED! THIS LEAKING WATER ISSUE HAS BEEN REPORTED ON MANY FORUMS FOR THE SAME CADILLAC MAKE AND MODEL AND IT THREATENED MY LIFE. The sun roof draining tubes MUST BE RECALLED. I-??m now out of a vehicle because of it and just grateful I was able to exit my vehicle as it filled with smoke.

- Humble, TX, USA

Head on collision at 40 mph on a city street. Air bags did not deploy and seat moved forward. Resulting in er visit and head laceration and loss of consciousness.

- Aurora, CO, USA

I was in the parking lot of a public gym at approximately 6:00am, Tuesday, November 20th, 2018. I started my car and turned on my seat warmer as I was leaving the gym. Within 30-45 seconds, I felt a hot spot burning my lower back area. I immediately turned off the seat warmer, and I started to smell burnt rubber. The burned area of about the size of a dime was burned into the lower portion of the driver's seat. This caused two cigarette sized holes to burn into my jacket that I was wearing as well. Cadillac was contacted (case #[xxx]) and they were not forthcoming in informing me that they have had previous problems with this issue. This could have been a catastrophic event if I had not been there to turn off the seat warmer. After searching the internet, this has happened to multiple other Cadillac Srx 2013 owners. There needs to be a recall for this safety issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Wichita Falls, TX, USA

The heated seat caught on fire and burned a hole through the leather seat and had to put water on it to get it out. It was on the lower right side of the back while I was sitting in it in a parking lot and lucky I was not driving or it may have caused an accident as it was burning a hole through my coat as well.

- Orem, UT, USA

The seat warmer in my vehicle malfunctioned and caused a fire in my driver's seat. I was not driving my vehicle at the time. I used the auto start feature to turn on the car so I could clear the snow from my car. When I got in my vehicle, I sat down and could smell something burning. It took me a minute to realize that it was my seat that was on fire.I was able to put the fire out by patting the flames with my gloved hands before the fire got out of control. I notified my local Cadillac dealership as well as the General Motors corporate office about this issue. General Motors has concluded that they will not accept any responsibility for the damages nor will they issue a recall or warning to other consumers of this defect. Since this happened to me I have found that there are other victims of the same issue. In Indiana, another family had the same thing happen to them and like me Cadillac General Motors is not taking any accountability. I believe that consumers are at risk and someone needs to ensure that they are made aware of this risk and should Cadillac accountable for allowing these tragic situations to continue to occur. I was fortunate that I was not injured. Someone else may not be so lucky.

- Charlotte, NC, USA

Power driver side seat will stick and will not lower. Memory system for power seats faulty.

- Sarasota, FL, USA