10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
42,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Cadillac SRX wheels / hubs problems

wheels / hubs problem

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2012 Cadillac SRX Owner Comments

problem #2

Dec 152023

SRX

  • miles

A D V E R T I S E M E N T S

I rec'd a litter dated 12/15/23 from Sentury Tire regarding a recall on these tires. I called them on 1/16/24 and was told to submit an online form and tire pics which I did. I was to hear back within 24-48 hours and did not. I called them again on 1/22/24 and after several mins, was told to submit another online form and tire pics which I did. I rec'd an email from them on 1/24/24 indicating they rec'd my form but need me to submit tire pics again. By 1/29/24 I still had not heard from Sentury Tire and called them again. My name and phone number was taken and I was told it would be escalated. Also on 1/29/24 I sent follow up emails on 2/1/24 and 2/5/24 requesting to be contacted. I rec'd an email response on 2/6/24 indicating one tire is part of the recall (1TB6JP15C1723) and one is not (1TB6JP15C1923). The other two tires only have 1TB6JP15C stamped on them-the last 4 digits are not on the last 2 tires. The 2/6/24 email to me also stated "I will have a representative contact you to assist you further and get your tire replaced." I have not been contacted since then and have sent follow up emails on 2/7/24 and 2/12/24. I have not received any email or phone contact at all.

- Bloomington, IL, USA

problem #1

Feb 042016

SRX

  • 84,000 miles
My car was wrecked at the dealership in oakhurst, New Jersey on February 4,2016. The dealership is gold coast Cadillac. They sent it to freehold collision and it was not repaired correctly. It cost $11,622.15 and the door on the passenger side was not put on straight. The car was not safely repaired and my name was forged on the documents by gold coast Cadillac.

- Basking Ridge, NJ, USA

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