Both Headlights went out within a week of each other while driving at night

- Sedro Woolley, WA, USA

I received a letter from Cadillac that they were aware of an issue with the moisture in the headlights on my vehicle, and were offering a credit towards replacement of the headlights. At the time, I did not have an issue, but a year later my lights became significantly dimmer making it unsafe to drive. I reported the issue to Cadillac in July of 2021 and was told to take it to a dealership for a diagnosis to start the claim process. August 4th, I contacted Cadillac again with the estimate and was told I would hear back in 3-5 days. I did not receive a phone call, but emails stating they could not reach me to and to call back. The email was a template that was not filled out and I had left numerous voicemails for my rep, and her supervisor. I contacted the BBB in September and was told they were working with the dealership. On 10/20/21 I received a call at 6:45 am then a response from the BBB stating "to have the work completed and it will be reviewed for reimbursement." The car is dangerous to drive at night, Cadillac is well aware of the issue, and using tactics to avoid correcting a defective part.

- Parker, CO, USA

The Low Beam head lights put out only enough light to see 10 feet in front of the vehicle at night. Therefore the car can not be driven at night. Neither the driver nor the passenger can see forward enough to prevent any accident. My research has found that this particular model has had many complaints about the issue with little to no resolutions from the manufacturer. Installing new OEM bulbs has minimal effect. I have owned this car since April and can not allow my wife or myself thrive the car after sunset.

- Okemos, MI, USA

The low beam headlights are VERY dim, like driving with night light bulbs. Cannot see in dark, MUST drive with high beams on. Apparently there was a class action suit filed and settled on this matter already, but there was a time limit which we were unaware of.

- Dearborn Heights, MI, USA

Because of the poor design of the headlights on the Cadillac SRX, I was afraid to drive at night because the lights are too dim to see the road ahead. After being pulled over by a police officer for driving with my headlights on bright, I made the financial sacrifice to pay for replacement headlight units. I'm glad I did because it makes a world of difference and I may have saved my life.

- Burleson, TX, USA

Notified by letter 02.24.2020 from Cadillac GM, llc of headlamp/headlight issues for Srxs 2011-2015. The repairs at the dealership were charged to the customer as stated in their letter. I was required to pay $1396, complete a paper form, & mail it with receipts to a 3rd party. Because of a backorder for replacement parts, my problem was not repaired until October 2020. After waiting from mid October, I finally received my refund in February 2021. This issue was safety related for dimming headlights at night. Customers were forced to pay up front to fix the dangerous issue. GM also had a deadline of May 28, 2020 to submit docs for reimbursement. This was extended only for customers with product backorders. The pandemic hit just 1 month after GM issued this letter. With job losses, illnesses, & deaths, GM did not send any letters modifying their issue for Srxs or offering alternative options for those in financial crisis during covid-19. So many things wrong with this product issue and how unprofessional & disloyal GM/Cadillac has been to their Srx owners. I have the original letter and chronological details of my experience.

- Euless, TX, USA

Headlight bulbs replaced still not working unable to see when dark

- Fortworth, TX, USA

Low beams do not illuminate road, especially bad in rain and on open road outside of city.

- Dallas, TX, USA

In 11/2017 I complained to my dealer about head light low light problems. They said. There was nothing wrong. I complained again in 2018. In 2019 I complained again, they referred me to an audio shop to have the bulbs replaced. That did not work so I had to replace both headlamps due to extreme safety issues and not being able to see at night. Then in Feb. 2020 I received a letter from Cadillac that they know there is an issue with the headlights and they would reimburse or replace the headlights that are affected. I sent in all paperwork for the headlights and was denied any reimbursement. They sighted multiple exclusions (I had to order the headlamps off of amazon because my dealership said they did not have them). Cadillac never specified what type of paperwork and specifics, they said to send in any paperwork related to the repair of the lights, which I did! this issue with the headlights was an extreme danger. Anytime I had someone in my car at night they asked if my headlights were on and could not believe they were. Cadillac initially refused to acknowledge the problem and now they are giving me the ''run around' with multiple excuses as to why they will not reimburse the repair I had to make for their acknowledged safety issue.

- Canton, OH, USA

Horrible visability, pulled over by the police and given a warning ticket, saying my it looks like I am driving with my running lights, can not drive after dark now until problem is corrected, how do you correct something that is manufactured this way and for GM to refuse to have a recall or offer them to be replaced knowing there is an ongoing problem is ridicoulous and the safety board should do something about this with all the complaints and lawsuits out here!!!

- Buford, GA, USA

The low beams are like having no lights at all on, making night time driving next to impossible. Similar to using a flashlight to drive with. I have to drive with my high beam lights on and blind others just so I can see. It's very dangerous.

- New Castle, PA, USA

In December 2020, I purchased a used 2012 Cadillac Srx. Once I drove the vehicle at night, I noticed the headlights are very dim. Due to the low lighting level, the bright lights are best used. The headlights are dim while the vekicle is parked or driven

- Christiansburg, VA, USA

The normal headlamps on the vehicle are equivalent to a night light bulb. You cannot see when driving at night with the normal headlights on. Apparently there was a law suit for this, but there was only a certain time period to have the issue fixed and it was a reimbursement situation with a hefty out of pocket expense. I purchased the vehicle after the fact, not knowing of this problem. I was advised by a GM representative to drive with my high beams on to solve the problem? it works, but other drivers are not happy as they flash their lights at us. We have no other solution, cant see and dont have the $1600 we were told it costs to fix the issue.

- Dearborn Heights, MI, USA

This Cadillac has a recall on the front lights becoming very dim due to moisture build up within the lights. They become dim while driving down the road and going from high beam to low beam.

- Seagrove, NC, USA

My dim headlights on my 2012 Cadillac Srx are dimmer than a flashlight. I have replaced the bulbs but it doesn't help. I have ran off the road several times and was able to recover. This could have been traumatic. I don't have $1600 laying around for the same headlights replacement. Please help before I lose my life or cause the death of some innocent person. Thank you.

- Seneca, SC, USA

Headlights are so dim, I am either forced to drive with my high beams on constantly or not drive at night. We live in the country, so roads are dark, but my dim lights are so horrible I can't see 2 feet in front of the car. We have had several near misses with cars because I am unable to see the lanes on the road. This is horrible! she bought a luxury car and would be better off hanging out of the window with a flashlight to see than using my dim lights!

- Tecumseh, OK, USA

The headlights had become very dim due apparently to a faulty seal enabling moisture to get in. It made it very difficult to see at night, particularly when it is raining. Cadillac sent a letter admitting the issue and offering reimbursement, but requires customers to replace the headlights on their own then submit to Cadillac for reimbursement. The fix and reimbursement process took almost 9 months, but I was in fact reimbursed. The added problem as I understand it is the replacement lights are the same as the original lights, and are expected to have the same problem again in the future. I believe this should be handled as a recall due to safety and different more reliable headlamps used.

- Naperville, IL, USA

When I purchase this vehicle used I noticed I could not see at night because the headlights were too dim. I had them replaced at a cost of $1300. Several years later I received a letter saying I would reimbursed because of your lawsuit about these headlights. I filed and did receive reimbursement. However, several years later one of the headlights failed again. A google search revealed that this is happening too many of these vehicles and people are not getting reimbursed. There needs to be a recall.

- Roanoke, TX, USA

The headlights are too dim. I can't see at night and especially if it is raining. I have avoided going off the road more than once. I hit a fox on a busy road because I never saw it during a rainy night. My brakes have pressed to the floor many times. I brought it back to the dealer and they said they couldn't see it. It is intermittent. You never know when you will have no brakes. It seems to happen if I make a sharp turn, hard stop or go over a rough surface. This is life & death.and scary. Someone will get hurt or die.I purchased the car in 2019 and it happens to this day, November 2020.

- Saratoga Springs, NY, USA

Vehicle head lamp (low bean lighting) is too dim to see while driving at night. This happened over time, water is leaking into the head lamp capsules.

- Upper Marlboro, MD, USA