3.4

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
39,617 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Cadillac SRX electrical problems

electrical problem

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2011 Cadillac SRX Owner Comments (Page 1 of 2)

problem #36

Aug 052023

SRX

  • miles

A D V E R T I S E M E N T S

The brake light, the ABS light and the stability control light came in my vehicle and GM says that the EBCM needs to be replaced this should be a recall because a lot of cars are having this issue and they don-??t have the parts available, is been more than a year I-??m driving like that.

- Lehigh Acres, FL, USA

problem #35

Jul 212022

SRX

  • miles
The sunroof drain tubes become plugged and if you can actually find someone to fix the error, its horribly expensive. Water enters the vehicle, causing mold on the back seat floors. This issue has also shorted out my trunk release consistent with other individuals reports and when manually released, via the inside hidden panel, it sparks, which is dangerous and shouldnt happen. After a heavy rain, entering the vehicle sounds like a waterfall all around you from inside. I have to constantly keep moisture absorbers inside of my vehicle in a futile attempt to solve the issue.

- Wyoming, MI, USA

problem #34

Feb 072023

SRX

  • miles
Onstar(R) vcim draining my battery, it-??s not my battery or alternator and already replaced connections too. I have a recall sample that was sent out 04/15/2013 Bulletin no 11-08-44-003A

- East Wareham , MA, USA

problem #33

May 052022

SRX

  • miles

A D V E R T I S E M E N T S

Immediately Upon picking my 2011 Cadillac SRX up from Don Thornton Cadillac for Recall on the Rear Toe Link, I had more problems with my car than when I dropped it off.I immediately called and let them know my car would not accelerate, I still had something wrong with my battery, I had warning lights on my display that were safety issues, such as SERVICE AIRBAG, SEATBELT, service stabilitrak, service rear axle, service traction control, service park assist, service suspension, "battery saver mode",service brakesThey told me it would cost me $50 to have it towed, whatever the cost for them to diagnose, the cost to fix whatever was wrong.The General Manager told me that the problems with my car when I brought it in:(issues related to the Rear Toe Link Recall)IE:service stabilitrak, service traction control, service rear axle, swaying in the back.Something was wrong with my battery and powersteering.I took it to another GM certified dealer, and"the ground was burnt and melted the rear fuse box, the ground to the fuse box was fried." The "pre-invoice" I received when picking my car up from Don Thornton Cadillac said "performed wire repair to ground wire".I paid $1,178.24 for faulty repairs. After finding out that the work they performed, was not fixed at all, the right rear wheel hub was loose, the melted wires going from the back up to the front wires, I am now without a car.COMPLETELY. Don Thornton Cadillac is not taking responsibility what so ever for the problems, SAFETY ISSUES, that I had when I picked up my car, and certainly did not have when I dropped it off.Please help!I do not know what to do.I am now without a car.It was by the grace of god, that I actually wasn't able to drive my car.I could have had my 3 grandchildren, or my 2 elderly aunts(81&76)that I am responsible to take them to their doctors appointments, or son in the car if something tragic could have happened by the right rear wheel hub coming off while driving and they were in the car!

- Tulsa, OK, USA

problem #32

Apr 192022

SRX

  • 204,875 miles
The contact owns a 2011 Cadillac SRX. The contact stated that the rear axle, suspension, park assist, and stability tract control warning indictor lights were illuminated. The contact stated that while driving, the vehicle fishtailed. The contact called the local dealer. A multi-point inspection was provided by the dealer, who informed contact that the power steering and transmission lines were leaking. Additionally, a fuse was missing, the malfunction light illuminated and the vehicle failed to accelerate. The vehicle was repaired. The contact stated that while driving, the vehicle failed to accelerate. The check engine, ABS, traction control and an unknown warning light illuminated. The contact stated the failure was related to NHTSA Campaign Number 21V473000 (Suspension). The manufacturer was contacted and referred the contact to the local dealer however, no additional assistance was provided. The failure mileage was 204,875.

- Tulsa, OK, USA

problem #31

Nov 222021

SRX

  • miles
Car has stalled out 5 times since NOV 12,2021 to Nov 22, 2021 and now the car has broken down in the middle of the road and will not start back up. We were at a red light when it just turned off and does not work now. It was smoking and smelled horrible like burning plastic. I had to remove my kids from the car because they could not breath anymore.

- Philadelphia , PA, USA

problem #30

Sep 212021

SRX

  • miles

A D V E R T I S E M E N T S

2011Cadillac SRX owner. Car has know water issue that collected inside car at the time of rain ruining the tailgate module. Since that time I have had all of the warning lights as indicated in the recall of August 2021. Stabilitrak Service, Slippery Roads, Shut off engine now etc. I have been waiting for the recall part to be produced since August and have been without a vehicle. I contacted Arrowhead Cadillac a few weeks ago and learned part not in production. It is going on 60 days of me having a vehicle that I can not sell or trade or use. I contacted the main Cadillac customer service and was informed that I could rent a car on my own and submit request for payment months from now- or I could take the car in to have the "bolt tightened" (recall bolt that I have symptoms listed in recall to not drive). I informed that both of these solutions are a no go for me- especially the one suggesting I have the bolt tightened- at the risk of me and my family's lives. The CSR recommended that I have the SRX towed to local dealership. I said I would and it can sit there- not having it towed back and forth. I contacted the Arrowhead dealership in Arizona and agreed to have the car towed for evaluation, and would be stored at the location. With no time frame of when I will have a working vehicle. I later decided to look at cars on the lot since I was planning on purchasing a car next year. I contacted Arrowhead sales and explained- they said would consider giving me a trade in of $ 3-4,000 and no vehicle deal although. The car can be should at $8,000 and from the law that I can determine if the dealership is unable to provide a repair in a timely manner that they would need to provide replacement at full value. I am a person that owns a car that is inoperable in a timely manner. I feel that Cadillac suggesting I have the Bad part tightened- and then not compensating me for the re cost or cost of the vehicle is a complaint worth reporting.

- Peoria, AZ, USA

problem #29

Apr 012021

SRX

  • 130,000 miles
The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that during an oil change, the independent mechanic informed her that there was a malfunction indicator lamp (MIL) warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

- Baton Rouge, LA, USA

problem #28

Aug 192021

SRX

  • miles
I received a recall notice for a safety issue with my cadillac srx 2011. Recall #N212340980 regarding the real toe link. My vehicle is already showing signs of this issue and has been for over 2 years. Cadillac is not prepared to handle this issue. I called to make an appointment and was told they do not have the parts yet to fix the issue. Not to drive my car for safety reasons. I do not have access to another car, they cannot offer a loaner vehicle or a rental, so they so. I have doctors appointments, I need to use my vehicle. I am awaiting a reply from the dealership as to when the parts will be available, in the meantime I have to pray my car does not fall apart.

- Los Angeles, CA, USA

problem #27

Oct 152020

SRX

  • miles
Major driving impact diagnostic report 2 issues found fuel pump control P025A fuel pump control module qeuested mil ilumination P069E

- Bronx, NY, USA

problem #26

Feb 032020

SRX 6-cyl

  • 70,000 miles

A D V E R T I S E M E N T S

I was parked in my driveway and opened the door and found about 3 inches of water on both the drivers and passenger side. I felt the side panels, under dash, top of dash, headliner, windows and all were dry. The seats and the middle column compartment felt damp. I looked online and found there were complaints of the drain tubes leaking. As the week went on I noticed the car was starting to get mold. It got so bad I couldn't drive the car because it was making me ill with breathing issues. I took it to the dealership and told him it was leaking and that I researched a bit and found that they had issues with the tubes and he said they would need to keep it overnight and would check it and let me know. He calls the next day and says it looks like its coming from the roof they would need to take off the headliner and perform a leak check to verify if that was the cause. He gave me another estimate that was to include the verifying and leak test and replacing the seatbelts and front rug for $6000 and suggests I start an insurance claim.I tell him to not take the headliner off and I would check into the insurance. When I pick it up he hands me an estimate that ends up almost $8000! they had my car overnight and did nothing and charged me $300 for labor! I try to turn it in to insurance and they reject it because he tells them he didn't actually verify the leak even though he charged me. So I am stuck with! thats a big safety issue! my car is actually killing me sitting in it. I could never replace the vehicle at the price I originally paid nor can I sell it or hope to get any value from it to get another car. It has only 71,000 miles on it. A $45000 car that is basically worthless now!

- Vallejo, CA, USA

problem #25

Feb 282020

SRX

  • miles
I have complained to Cadillac about my headlights having condensation which leads to them intermittently turning off. It's illegal to drive without headlights at night in wa state and it's dangerous. On 2/28/20, Cadillac sent me a letter acknowledging that's the 2010, 2011, 2012, 2013, 2014, and 2015 Srx may experience issues that could cause moisture to accumulate in their headlamps capsule and cause halogen headlights to become dimmer over time. They state in the letter that they will only reimburse up to $1,600 for the repair. The repair is $2,600. Then they said the claim form has to be submitted by May 28, 2020. None of the dealerships have the headlights because they are on back orders. They told me they may not get the headlights by that time. In other states lawsuits have been filed where Cadillac did not win. In those lawsuits it was noted that Cadillac was aware of this defect and ignored it. I'm asking that you please order Cadillac to issue a recall. It's the right thing to do and it's a safety concern.

- Auburn, WA, USA

problem #24

Mar 022020

SRX

  • 79,125 miles
The headlamps are dim due to condensation in the headlight housings. There should be a recall issued.

- Deer Park, TX, USA

problem #23

Jan 142020

SRX

  • 80,000 miles
Low beam headlights dimmed. High beam headlights failed completely. Moisture build up in headlight housings apparently impacted electronic headlight controllers. Auto dealership estimates approximately $2000 to repair.. replacement of both headlight bulbs produced no difference in light output. Bulbs that were replaced appear to be fully functional. Mechanic at Firestone auto care facility states that 'headlight housing unit appears to have defective seals allowing moisture in and remaining inside the housing damaging controllers'.

- Schenectady, NY, USA

problem #22

Dec 142019

SRX

  • 64,000 miles
There is water all over the floor of my 2011 Cadillac Srx luxury edition and its from the sunroof. The water got into my electrical and now my trunk won't open and the floors won't dry. The vehicle was parked.

- Eastchester, NY, USA

problem #21

Aug 102017

SRX

  • 35,000 miles
My sunroof has had leaky drains on both sides and caused over $3,000 in repairs. I believe the 2012 was recalled but not the 2011. It stopped my car from driving appropriately, the trunk would no longer open, and the car alarm to alert for robbery of the vehicle while driving. This caused me to have to replace my pumps on the driver side of the car and the computer / electrical system. This repair cost close to $2,000. Then about 14 months later; the passenger side sunroof leak occurred and caused flooding on the passenger side of my car. This led to mold and a clean of the car to allow me to breath in my car. This repair cost over $1,000.

- Dallas, TX, USA

problem #20

Jan 042017

SRX

  • 70,000 miles
Low beam headlights are very dim and dangerous to drive at night. Sunroof leaks water, third brake light out and back up camera stop working.

- Baytown, TX, USA

problem #19

Aug 152018

SRX

  • miles
Moisture in headlight burns out the light. Dangerous cause can't see at night

- Mechanicsburg, PA, USA

problem #18

Aug 132018

SRX

  • 61,529 miles
On 8-13-18 we had heavy rain and next day the lift gate would not operate. Car under extended warranty, but dealer said not covered because drain tube to panoramic roof is the problem, and they crack causing leak. Only front drains were recalled, not rear, and the leaking tubes allowed water into lift gate module and shorted it out. Called insurance company for covergage under comprehensive, and after inspection the adjuster said its a warranty claim. Without lift gate module the rear lift gate cannot be opened either electronically or manually. Must be repaired for safety, but cost is $2000. Dealer says they see 12 cars a month with this problem, and adjuster says it is so frequent that they see at least 3 a month just for their company (geico).

- Harleysville, PA, USA

problem #17

Mar 082018

SRX

  • 71,723 miles
Driver's side headlight failed. Determined igniter failure due to moisture intrusion into headlight assembly. Repair cost $1900. This is a known defect by Cadillac. Though replacement assembly was GM oem, the illumination pattern on the driver's side is 24"-36" shorter than passenger side that has original assembly from November, 2010 build date. Manual and computer adjustment did not correct the problem and no problems reported when diagnostics run.

- Woodville, OH, USA

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