Breaks went to the floor and had to pump them to stop the car. After that they worked normally. This has happened twice now.

- Houston , TX, USA

My 2011 SRX has lost brake power 4 times in the past 2 years. I reported to GM as other owners had this complaint. I hit the brakes at low speed when going into a parking lot incline and lose my brake power. The brakes go to the floor and eventually the car stops. Thankfully no other car was near me as the car is hard to stop. I also slammed on my brakes around 25-30 mph as another car was coming head on in my lane. Once the collision was avoided I tried to stop at a red light. Again the brakes went to the floor without stopping the vehicle immediately. My auto mechanic test drove it everywhere to see if he could reproduce the issue, but could not. I contacted GM and they told me to take it to a dealership which I did. They could not find anything but bled the brake lines hoping this was the issue. It was not. I went over an inclined manhole on a side street going about 5-10 miles and afterwards the brakes were very soft. I read in the SRX cadillac forum that others that had the same issue said to try and pump the brakes. I did this and the brake power re- engaged. This is a scary safety issue as I am always wondering if my brakes will stop the car. I only have 80000 miles on this car and keep routine maintenance. I also have an issue with the condensation of the headlights that dims the lighting on the headlights. I had received a letter ( Court Settlement Claim) stating if I had an issue to bring it to a dealership and they would look at it. If it did have this issue the headlight company would pay for some repair. I didn-??t go since my headlight issue didn-??t start until later. When I contacted the dealership I was told that offer expired along with GM confirming this. It is extremely frustrating and scary to know other owners have the same complaints and GM doesn-??t do any safety recalls. These 2 issues are a big safety issue and I pray it never causes an accident.

- South Weymouth, MA, USA

Brakes just randomly go out and pedal becomes spongy. Then, the brakes start working again. The brakes become almost intermittent. I have seen that this is a common problem with this vehicle. My family was almost seriously injured due to not having brakes to stop the car, especially at 70 mph. I have had it at the dealer and have changed everything possible to correct the problem. Brake system has been inspected by GM certified mechanic. No warning was ever evident when problem occurred

- Kannapolis, NC, USA

The brake light, the ABS light and the stability control light came in my vehicle and GM says that the EBCM needs to be replaced this should be a recall because a lot of cars are having this issue and they don-??t have the parts available, is been more than a year I-??m driving like that.

- Lehigh Acres, FL, USA

Since I bought the car the brake pedal is really hard to push so that I can brake the car. I took it to the dealer and they told me if the car is braking I should not be worried but I know that-??s not the way the brakes should work.

- Lehigh Acres, FL, USA

I was traveling on major roadway 95 south on the eastern part of MD.I had just exited off the highway as i was exiting and braking my brakes went totally out. This could have been a deadly accident for me and others.I had my car towed to the a cadillac dealership for repairs. The dealership replaced the brake modulator.I later discovered that GM has know about this problem with this particular modle and years 2011 and beyond and has had many complaints about failing brake modulator.There was no warnings of any kind.I did file a complaint with GM but i have not gotting no response. I

- Elkton, MD, USA

Rear brake lights remains on while moving and when the car is parked.

- Ewing, NJ, USA

Master brake cylinder/ABS Hydraulic unit failed. I noticed that while driving my vehicle at 35mph coming to a stop I had to press or pump my brakes to come to a complete stop. One one instance I had to brake abruptly and the brakes failed (pressed to the floor) so I swerved onto the shoulder to not cause a rear end collision. There was no warning or anything, I took the car to the dealer and was told that it would cost me $1700 to repair and that the problem is wear and tear. After doing my research I'm now discovering that it is a known problem. Please do your research because THIS IS A SCARY situation.

- Hampton, VA, USA

On multiple occasions, when I have had to panic brake, either due to snowy weather conditions or when I had to brake hard while on the highway, the brake pedal loses pressure and I am barely able to stop for some time, thereafter. Later, the pressure returns to normal. I have taken the vehicle to the repair shop on multiple occasions, and the techs have been unable to reproduce the problem. This is a serious problem, and could lead to serious injury or death. Please issue a recall immediately and force the manufacturer to fix this. Thank you.

- Burnsville, MN, USA

My brake pedal has gone to the floor at random times while driving. When it happens, approx. the last 10% of pedal travel has limited braking power. After this occurs, the pedal will return back to normal, after a day or so. This situation occurs after the ABS system is activated during a hard stop, sliding on ice or snow, or when the ABS is triggered. I have seen reports on internet that indicate that this issue can be caused by the ABS control module (part no. 20842710) having internal valve/seal leak failure. The theory is, once the ABS is activated and diverts fluid to the wheels that have traction (still spinning), the ABS valves.chambers stick open. Problem is the part - module is currently unavailable throughout North America.

- Brossard, VT, USA

The contact owned a 2011 Cadillac SRX. The contact stated that while driving approximately 70 mph and approaching traffic ahead the driver depressed the brake pedal to stop and the vehicle suddenly lost control, spun out, and drove into the opposite lane before two other vehicles crashed into it. During the crash, the vehicle was destroyed. The front passenger sustained a left shoulder injury which required medical treatment. No further injury information was available. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The VIN search confirmed that the NHTSA recall campaign 21v473000(suspension) was present. The contact believed the incident was related to the unrepaired recall. The manufacturer was also notified of the failure. The failure mileage was 140,000.

- Ft. White, FL, USA

The contact owns a 2011 Cadillac SRX. The contact stated that while driving the vehicle lost motive power while the accelerator pedal was being depressed. The contact stated that the ABS and Stabili Trak warning lights illuminated and the message to service Stabili Trak was displayed. The contact stated he noticed the failure for the first time 02/07/2019, and the vehicle was taken to the King O'Rourke Cadillac (756 Smithtown Bypass #101, Smithtown, NY 11787) where the vehicle was repaired. However, the contact did not know what was repaired. The contact stated that upon retrieving the vehicle he noticed that the warning lights were still illuminated. The dealer informed him that it could be a voltage issue and the battery was replaced. However, the failure reoccurred 01/07/2020. The vehicle was then taken to Bical Cadillac (2859 Flatbush Ave, Brooklyn, NY 11234) where an unknown diagnosis and repairs were completed on the vehicle. The contact stated that the failure was resolved for a while but reoccurred on 11/15/2021. The contact stated that he received notification for NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken back to Bical Cadillac to be serviced for the recall. The contact stated that immediately after departing the dealer the same warning lights and service messages illuminated. The contact stated he called the dealer and was advised that if he brought the vehicle back to the dealer, he would be responsible for payment. The contact stated he contacted the manufacturer for the pervious failures and was sent a gift card towards his next repair as well as a complaint was filed with the manufacturer. The failure mileage was 11,400.

- Jamaica, NY, USA

It-??s doing everything they said it would when I need to stop driving it due to recall

- Chicago , IL, USA

THIS HAS HAPPENED 5 TIMES WITHIN 1YEAR WHEN i PUT ON THE BREAKS IT GOES TO THE FLOOR. HAVE SUV INSPECTED AND THEY BLEED THE BRAKES. LAST TIME BRAKES GO TO THE FLOOR AFTER I SHUT DOWN SUV BREAKS RESET THEM SELF AND ARE TIGHT AGAIN.

- Colorado Springs, CO, USA

Failing brake pedal. Brake pedal may not raise or seen struck down, hard to press. Took to repair shop replace brake pedal cost $1176. That corrected problem. Call Cadillac to explained problem they explained my Cadillac wasn't cover. But after reviewing the ones show up with tsb number 2008,2009,2010,2012,2013,2014,2015 Srx model had the same problem with brake pedal. I was driving about 65mph on highway when my Cadillac drop down 40 speed due brake pedal problem almost causing accident. Lucky I was able pull on side of road

- Rockford, IL, USA

When ever the anti lock brakes or traction control are activated the brake pedal goes to the floor with no or very little braking. This happens when stopping in the rain or snow and when the front wheels loose traction. After a few minutes of pumping the brakes the pedal returns to normal and the brakes work perfectly. No codes are displayed. I took it into my mechanic and he could find nothing wrong. I researched the problem on the internet and found 30 other complaints of the same problem. I went to john bear Cadillac in hamilton ont. And they looked up my car and couldn't recommend a fix for it as the parts wen't produced any more. This is a 2011 year car and the Srx used the same componets until 2016. This is really dangerous as I cannot depend on the anti-lock brakes in an emergency. Ilive in [xxx]. parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hamilton, AZ, USA

Brake pedal randomly goes to floor when trying to stop and vehicle loses brake pressure. The pads, rotors, and fluid levels are good. From my research online thousands of other people have had the same problem and some have been in accidents because of it. GM has not issued a recall or give credit for repair despite being a huge safety concern. I hope this is finally recalled before more people get hurt.

- Thibodaux, LA, USA

Had to come to a sudden stop, the brake peddle afterwords goes down to the floor with little stopping pressure. Has happened at random on other occasions.

- Dunnellon, FL, USA

The contact owns a 2011 Cadillac Srx. While driving 35 mph and approaching a stop sign, the brake pedal traveled to the floorboard when it was depressed. The contact attempted to pump the brake pedal twelve times and the vehicle finally came to a complete stop. The vehicle was taken to rohrich Cadillac (2116 w Liberty ave, pittsburgh, pa 15226, (412) 344-6000) where it was test driven, but the failure could not be duplicated. The vehicle was not repaired and the failure recurred multiple times. The vehicle was taken back to the dealer for a second diagnostic test and it was determined that the master cylinder needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was not made aware of the failure. The failure mileage was 53,850.

- Pittsburg,, PA, USA

When I hit a small bump in the road my brakes will go directly to the floor and I not able to stop. This has happened on numerous occasions. After having it checked by a certified mechanic they seem to be unable to find the problem.

- Terry, MS, USA