The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, additional brake pedal travel was required to stop the vehicle. The contact stated that the traction control and service stabilitrak warning messages were displayed on the instrument panel and the steering wheel became firm. The contact restarted the vehicle to resume normal driving operation. The contact then received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer was not notified of the failure. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was 144,464. Vin tool confirms parts not available.

- San Antonio, TX, USA

I was rear-ended while I was stopped in traffic. There was minor damage to my rear bumper however this caused numerous issues with my car immediately thereafter. I experienced numerous electrical issues and then it got worse. I lost steering, brakes and and the engine stalled. The car became immobile and had to be towed to the dealership. After they serviced the vehicle, they found that the battery shorted out and the ECU had failed. I believe that because the problems occurred immediately after the collision that it was the collision that triggered them. I feel that this is a design flaw that could be very dangerous in such a situation.

- North Brunswick, NJ, USA

Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) to whom it might concern: I'm a big fan of Cadillac cars. I purchased a brand new 2010 Cadillac Srx in December 2010 from crest cars (Cadillac authorized dealer) and the car has been running good, except for the brake. The brake makes lots of unacceptable grinding and rattle noise immediately whenever I start to release the brake or apply it partially. Here's how to duplicate the noise: - if the car stops, release the brake gradually. The grinding noise appears very loud, especially when the car is in a slope slightly downward. - if the car is moving, apply the brake to stop it. About less than one second before the car goes to a complete stop, the grinding noise re-appears. I contacted crest car (the dealer where I purchased the car) and have them take a look to fix it. After about 2 days, they returned the car to me, saying that they "cannot do anything about the noise". here are some important information I received from dealer: - the service advisor agreed with me that the problem with the brake is valid. - the service advisor agreed that they cannot do anything to stop the noise with the brake - the technician stated in the paperwork that the noise from the brake also comes from other 2010 Srx crossover. Service advisor refused to honor warranty because they are unable to fix the noise. The car is only 3-4 months old and under full warranty. Whenever I apply the brake, I try to press harder than I should have. To overcome the noise, whenever I try to release the break, I try to release completely instead of gradually releasing it. Since the brake affects my habit of controlling the car, it is considered a serious safety issue with the car. [xxx]

- Rowlett, TX, USA