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Cadillac Recall 14172: Ignition Switch May Turn Off
2004 Cadillac SRX
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Electrical System — Ignition
- Summary
- This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
- Actions
- GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
- Documents (45)
- Manufacturer Notices(to Dealers,etc)
- Owner Notification Letter(Part 577)
- Defect Notice(Part 573)- Amended with Chronology
- Manufacturer Notices(to Dealers,etc)
- Remedy Instructions and TSB
- Recall Acknowledgement
- Manufacturer Notices(to Dealers,etc)- Revised Stop Delivery Order
- Manufacturer Notices(to Dealers,etc)
- Defect Notice(Part 573)
- Recall Quarterly Report - 2014-Q4
- Recall Quarterly Report - 2015-Q1
- Manufacturer Notices(to Dealers,etc)
- Remedy Instructions and TSB
- Manufacturer Notices(to Dealers,etc)
- Renotification Notice
- Renotification Notice
- Remedy Instructions and TSB
- Defect Notice(Part 573) Notification update
- Manufacturer Notices(to Dealers,etc)
- Remedy Instructions and TSB
- Recall 573 Report - Amended Rev 2
- Remedy Instructions and TSB
- Remedy Instructions and TSB
- Manufacturer Notices(to Dealers,etc)
- Recall Quarterly Report - 2014-Q3
- Manufacturer Notices(to Dealers,etc)
- Owner Notification Letter(Part 577)
- Other Recall Related Documents- Summary of Testing for Ignition Related Recalls
- Remedy Instructions and TSB
- Manufacturer Notices(to Dealers,etc)
- Other Recall Related Documents - Clarification on Quarterly Report Figures
- Recall Quarterly Report - 2015-Q4
- Recall Quarterly Report - 2015-Q3
- Recall Quarterly Report #8, 2016-2
- April 28, 2016 Subject: Clarification on Quarterly Report Figures Recall 14V394 (GM14172)
- GM Quarterly Report Assessment for 2016-2
- Manufacturer Notices(to Dealers,etc)
- Manufacturer Notices(to Dealers,etc)- Dealer Communication to reduce key ring weight
- Remedy Instructions and TSB
- Manufacturer Notices(to Dealers,etc)
- Recall Quarterly Report - 2015-Q2 (2015-Q1 & 2014-Q4 amended)
- Safety Bulletin - June 2017
- Manufacturer Notices(to Dealers,etc) 6/9/17
- ISSUED Renotification Notice
- ISSUED Renotification Notice
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