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Cadillac TSB #N202316130
2021 Cadillac Escalade ESV
TSB Document:
Affected Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Summary
- Service Update - Certain 2021 model year Cadillac Escalade and Escalade ESV vehicles, equipped with the Cadillac User Experience infotainment system may have a condition where, during a secondary or backup emergency call, customers might complain it is difficult to hear the OnStar advisor. A volume boost calibration for emergency calls was incorrectly set to 0 instead of +16 as expected. This results in the secondary call being 10 db below requirement. Dealers will reprogram the radio with the latest calibrations.
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