I bought my 2016 Escalade and was told there was a safety recall on the car. After 3 days, I took the car to a Cadillac dealership to have the recall fixed. When returning to pick the car up, I was told that the vehicles EBCM unit was faulty and could not be updated, and that the module had to be replaced. I was also told that to do the update, the "flash" erased the module, so essentially, my SUV had no brakes so I could not take my SUV home. I was then called on following Monday (SUV was taken on a Friday) that the module is on backorder and there is no timetable for when it will be in stock. I had the car for 3 days, I am paying a car note for a car I dont have. I have been waiting for 2+ months for an update on the completion of my safety recall and still no answers.

- Upper Marlboro, MD, USA

The contact owns a 2016 Cadillac Escalade. While driving approximately 42 mph, the contact noticed another vehicle traveling in the wrong direction and heading towards him. The contact swerved to the left to avoid the vehicle. As a result, the contact drove off the road and struck a large rock in a nearby lawn. The front end of the contact's vehicle was severely damaged. Parts of the vehicle's front end was no longer attached to the vehicle. The air bags did not deploy and the brakes failed to stop the vehicle. The vehicle was towed. The vehicle was not diagnosed or repaired. The contact received injuries to the back and arm, but medical attention was not received. A police report was filed. The manufacturer and dealer were not made aware of the failure. The vehicle was included in NHTSA campaign number: 19V645000 (service brakes, hydraulic); however, the scheduled appointment date for the repair was after the crash. The approximate failure mileage was 43,000.

- Dexter, MI, USA