The contact owned a 2015 Cadillac Escalade. The contact stated while driving approximately 30 MPH, the contact fell asleep and rear-ended another vehicle causing a three-car chain reaction. The contact stated that the front end hit the other vehicle squarely on the rear bumper. The front bumper and hood were crushed back to both front tire wheel wells. The front passenger side tire had sheared off. The contact stated that both sets of air bags did not deploy. The contact stated that both her knees were bruised, also bruising on her chest, both arms, and a bruise under her right eye. Her passenger suffered bruising on his chest, both arms and knees. The contact had not received medical attention. The police were on the scene and filed a report. The vehicle was undrivable and towed to an impound lot. The contact was not aware of the condition of the other vehicles. The contact had been advised by her insurance provider that the vehicle was a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.

- Irvine, CA, USA

I was driving on a two lane highway and I suddenly lost control of the steering wheel. The steering wheel became very hard to maneuver causing me to veer out of my lane causing a crash. The airbags also did not deploy fully causing me to have a dislocated shoulder and broken ribs. The car also caught on fire during impact and I had to be pulled from the vehicle. The recall regarding the steering wheel locking up on me is most likely the reason I lost control of the vehicle.

- Milwaukee, WI, USA

1) air bag light comes on in vehicle. 2) R-134 leaks 3) body and or rear reverse light fixture has condensation and water gets in area in front of sunroof. 4) rear back door no unlock all the time. 5) powertrain work performed at dealer and experiencing slipping. 6) steering column noise/clunk

- Oak Harbor, WA, USA