The contact owns a 2013 Cadillac Escalade. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle downshifted unintendedly, and the vehicle shut off. The contact was able to veer to the side of the road. The check engine warning light and an unknown warning light were illuminated. The contact turned off and restarted the vehicle after waiting for a while. The contact resumed driving; however, the failure reoccurred. The contact turned off and restarted the vehicle. The contact then drove 10 MPH and parked the vehicle at her place of employment parking lot. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission needed to be replaced. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The contact stated that the vehicle was undrivable and had been parked. The vehicle was not repaired. The failure mileage was approximately 130,000.

- Los Angeles, CA, USA

While driving the vehicle, a complete stop was made at a stop sign on a residential street. When attempting to make a right hand tun from the stop, the steering wheel became very difficult to turn and the vehicle had a loss of powertrain when the accelerator was depressed. The power steering did not come back and the vehicle would not accelerate. The vehicle was place into park, shutdown completely and restarted. The power steering and acceleration returned. The cause is unknown to me.

- Murrieta, CA, USA

On 5/12/18 vehicle locked up while driving at speed of 16 miles on westwind, el paso, tx 79912. Turned to open area lot vehicle steering wheel lock up shut down.towed it to bravo Cadillac general manager was rude stated nothing wrong with vehicle made me pay for towing. Since, then I had vehicle electrical problems and current having valvetrain dtc P0300 ticking noise. Recall Dec. 23,2016, recall # 12331 NHTSA id: 14V614000, recall #12331 NHTSA id # 13V001000, recall # 14515 NHTSA id# 14V614000, bravo Cadillac does not want to fix the recall issue general manager stated not on warranty or extended warranty. I stated that this is a recall problem and ignore me. Tony ase master mechanic (915) 740-3852 stated that its a recall issue. Document id # pip4138P on December 23,2016.

- Santa Teresa, NM, USA

The contact owns a 2013 Cadillac Escalade. While driving approximately 60 mph, the vehicle lost acceleration and a grinding metal noise emerged from the engine. The contact had to coast to the nearest exit and the check engine warning indicator illuminated. The vehicle came to a complete stop on the side of the road and was shut off by the contact. The contact started the vehicle again, but it still did not accelerate and the check engine warning indicator was still illuminated. The vehicle was driven very slowly to the dealer (michael Cadillac of fresno, California) and left there overnight. The dealer diagnosed that the transmission failed and needed replacement. The vehicle was repaired. The manufacturer was notified, but the VIN was included in the recall. The approximate failure mileage was 88,000.

- Kerman, CA, USA