This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The engine mount has been replaced three times and keeps braking, I can't afford to keep paying to replace it every six months, my mechanic says its been misdesigned, because the engine is too strong, he also said that it is a common problem for all of the vehicles with that size engine, my concern is, what is going to happen if I don't replace it anymore and it completely brakes" should this happens when I'm trying to cross a road with lots of traffic and I need to speed, I will be stranded in the middle of the road and be hit by another car" also, another concern is that my transmission is going to get damaged, ever time I take off, I can feel how hard it hits the engine due to the movement allowed by the broken engine mount.
"takata recall"I received a notification to file a claim. I contact the dealership and they said that I would need to contact takata and have them handle it.
Cracked dash - the dash is cracked and every model 2007-2011 that was made has a cracked dash. The new replacement dashes from GM now have reinforcements that the original equipment do not have. In the event that the air bag is deployed it would cause the plastic dash to fly around the driver and passenger compartment causing possibly fatal wounds!
I have contacted Cadillac customer service regarding my steering wheel smoking and burning a hole in the leather when I use the heated steering wheel feature. They are claiming that it is the result of normal wear and tear which I find absurd. The dealer representative stated to me that in the 10 years he's been working on GM cars, he has never seen this happen. Also, the dealer charged me to replace all four internal door handles after the metal degraded and started cutting our hands. Apparently, other Escalades were covered under a recall but not my VIN. I think both should be covered by GM given the serious nature of both defects.
A D V E R T I S E M E N T S
- Pontiac, MI, USA