The contact owns a 2004 Cadillac Escalade. While driving 50 mph, the stepper motor for the instrument gauge cluster dashboard failed. The failure caused the speedometer, fuel gauge, and tachometer to display the incorrect readings and fail completely. The contact took the vehicle to the dealer (hendrick and carrey Cadillac, 101 team hendrick way #101, cary, nc 27511) and was informed that the failure was a known issue; however, the contact missed the special roll out program to get the vehicle repaired. The manufacturer stated that nothing could be done and referred the contact back to the dealer. The failure mileage was 62,000.

- Raliegh, NC, USA

I am the owner of a 2004 Cadillac Escalade and my speedometer has quit working it started malfunctioning/sticking, not showing correct speed on approximately February 27, 09 as of today it has quit working all together. When I called the local dealership (red noland Cadillac) I was advised the cost to repair the speedometer cluster would be approximately $370. And because I have aprox 72,000 miles on my vehicle the special bulletin that was issued by GM has expired. I asked the dealership if there were any exceptions to the special bulletin since I am only 2,000 miles over the threshold, I was told that if I was the original owner of the vehicle they could help me, but since I am not there was nothing they could do for me.

- Colorado Springs, CO, USA

2004 Cadillac Escalade speedometer is not working properly. Two other Escalade owners of the same year who are neighbors have the same problem. Speedometer spends around and you are unable to determine your speed.

- Amarillo, TX, USA

- the contact owns a 2004 Cadillac Escalade. The contact stated that while driving at approximately 30 mph the speedometer would read 100 mph. The contact stated that if he were at a stop the speedometer would read 120 mph. There were no warning indicators. The speedometer eventually stopped registering any speed. The speedometer was diagnosed as being faulty and was replaced by the dealer. The contact was no longer in possession of the vehicle. Updated 02/22/07.

- Severna Park, MD, USA