While backing up in my parking lot, I heard a loud pop and lost the ability to steer the car. Upon further investigation it was determined that the steering box bolts had ripped out of the frame.

- Mesa, AZ, USA

I brought my vehicle to a Cadillac dealership for repair from recall 14V355. The dealership refused to repair my vehicle because I did not have both keys to my car. I informed the dealership that I lost my 2nd key 7-8 years ago. The dealership returned my car without repair.

- Mason, OH, USA

I was preparing to make a 270 degree left turn and I was attempting to turn the wheel and the steering wheel kept spinning while the car stayed in a forward motion. I attempted to press on the brakes and they had barely any brake pressure which resulted me to collide with a parked car that was in the first parking spot in the lot I was attempting to pull into. The operator in the parked vehicle I hit was taken to the hospital after sustaining injures due to the impact of the crash.

- Bayshore, NY, USA

My complaint is about the remedy for recall #14V355.the July 2, 2014 letter to [xxx] re:NHTSA notification campaign no. 14V-355 from [xxx], GM, states on page 3 that "the torque performance of the ignition system may be insufficient to resist energy generated when the vehicle goes off road or experiences some other jarring event". this is the same ignition switch that GM hid from the public for years which resulted in 196 claims for death, 116 catastrophic injuries and 1,460 other injuries. Instead of replacing the faulty ignition switch for the recall, your organization is allowing GM to block the key from being placed on a key ring with house keys, the remote fob that comes with the vehicle to operate door locks, seat positioning, trunk release and panic alarm. And the GM provided Cadillac medallion that is used to return the key to me if it becomes lost. Most people need to keep house keys on the car key ring, and the fob is integral to using the vehicle. The recall fix being allowed by your Agency is dangerous and wrong. Subsequent owners of the vehicles will not know about the recall and pop the little piece of plastic out of the key hole and attach all of their keys on one key ring. For current owners, this takes away one of the functions of the vehicle, the fob usage and makes life more difficult having to keep track of a single car key and their key ring with essential keys on it. According to the Washington post, GM knew about the defect and changed the ignition switch part in newer vehicles using the same part number to avoid a recall as people were injured and died. GM's fix leaves my car with its defective ignition switch which is still subject to catastrophic failure. Who are you protecting" GM" not me and I am terrified. I want my ignition switch replaced with one that is properly designed and manufactured for the safe use of my vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Arlington, VA, USA

The contact owns a 2000 Cadillac Deville. While driving approximately 40 mph around a curve, the steering wheel seized without warning. The failure occurred on numerous occasions. The vehicle was taken to an independent mechanic. The technician stated that the power steering failed and the power steering pump was in good condition. In addition, the ignition switch became loose and had not been repaired. The vehicle was included in NHTSA campaign number: 14V355000 (electrical system). The manufacturer was not notified. The failure mileage was unavailable.

- Birmingham , AL, USA

The contact owns a 2000 Cadillac Deville. While driving 45 mph, the steering wheel became difficult to maneuver. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 107,000.

- Sallis, MS, USA

The contact owns a 2000 Cadillac Deville. The contact stated that while driving 15 mph, the vehicle veered off the road and the brakes failed to engage. The contact was able to maneuver the vehicle back onto the road. The problem occurred numerous time. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The approximate failure mileage was unknown.

- Oroville, CA, USA

The contact owns a 2000 Cadillac Deville. The contact stated that the would hesitate to start. Also, the contact stated that the steering column panel was detaching and steering wheel was warped. The vehicle had not been diagnosed or repaired. The manufacturer had not been notified. The approximate failure mileage was 150,000. Air bags failed. Updated 12/09/14 updated 08/28/2017

- Montgomery, AL, USA

2000 Cadillac Deville. Consumer states issues with steering the consumer stated while driving, he heard a loud banging noise, and he realized the steering system had failed. The repair shop replaced the steering gear assembly.

- Philadelphia, PA, USA

Rack and pinion steering broke with less than 90,000 miles on vehicle.

- Stanley, NC, USA

- the contact stated that on 08/26/05 he took the vehicle to a dealership because the air bag light kept going on and off. The contact stated that the dealership repaired loose wires under seat. On 11/18/05 the air bag light started going on and off again. The contact took vehicle to dealership again, and they repaired the same wiring. The contact stated that again in 12/05 the dealership serviced the air bag circuit, and found an open circuit to the harness. Also, the dealership had to remove and replace driver seat side inflater module to replace the wiring harness. The contact stated that hewas now waiting for the vehicle to be repaired again this time for the air bag on the driver side door. The dealership stated that the module needed to be replaced again. The contact stated that thiswas a continuing failure with the air bags. The steering was noisy. The steering actuator was replaced. Updated 01/29/07.

- Boiling Spring Lake, NC, USA