10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 2
Average Mileage:
34,697 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Cadillac CTS seat belts / air bags problems

seat belts / air bags problem

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2009 Cadillac CTS Owner Comments

problem #12

Jan 012023

CTS 8-cyl

  • miles

A D V E R T I S E M E N T S

My airbag sensor on my passenger seat does not work. It cannot detect the passenger and therefore would not go off if there was an accident. I tried purchasing the item from GM by going to my local service location and was told the part is not made anymore and I cannot buy it. There is none made for my car online. I need a module to detect if a passenger is present not only for safety but to pass inspection in NJ. They offered no solution and simply told me after ten years they don-??t have to make parts for a car. My problem with that is this car body style and parts is for years 2009-2014 so they should still make it for the 2014 and I could use that. During my research I have come across approximately 30 other ctsv owners that have the same issue and it-??s not just a part that can be replaced with an aftermarket one because there is none being made that fit these seats. GM has an issue with lots of their cars including the ctsv generation before mine and there is recalls for that one too. How can a company sell a 500hp car to someone and not make the parts for the car anymore which could result in a serious injury or death" I cannot inspect my car and could be ticketed in my state for not having an inspection. An airbag sensor not working or not detecting a passenger is a major concern and they will not address this issue. There-??s forums dedicated to this issue. I even said it-??s fine I would buy it if it-??s not recalled and they simply said we don-??t or won-??t make them anymore. I don-??t know what I-??m suppose to do? Not drive my car" I have tried everything and even purchasing a whole new seat and have not gotten anywhere. Part number#20903436

- Bridgeton, NJ, USA

problem #11

Feb 082019

CTS

  • 100,000 miles
Service airbag light on in vehicle, diagnosis says it is the passenger presence module. Through research, many others are having the same exact issue. The module needs to be fixed, not just replaced with another faulty module.

- Clermont, FL, USA

problem #10

May 172018

CTS

  • 61,000 miles
The contact owned a 2009 Cadillac Cts. While stopped, the vehicle inadvertently accelerated without warning and crashed into multiple vehicles. The air bags failed to deploy. A police report was filed. The contact sustained minor injuries that required medical attention. The vehicle was towed to a salvage yard and deemed a total loss. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified and stated that the vehicle had no reported failures. The failure mileage was 61,000.

- Carrnbrook, PA, USA

problem #9

May 242018

CTS

  • 37,367 miles

A D V E R T I S E M E N T S

Service air bag alert on driver information center came on intermittently from mid-April to May 24, 2018. Took to dealership 5/24/18. Dealer traced, located & repaired high resistance in right front seat side air gab circuit in seat connector at a cost of $168. Dealer said there were no open campaigns on the issue. This is a safety issue that we'd like the ntsb to investigate. As owners, we never removed the seat and, should there have been a crash, the right front passenger side air bag may not have worked.

- Thousand Oaks, CA, USA

problem #8

Dec 182017

CTS

  • miles
Check engine light, steering tight when backing up or in tight spaces, door locks, suspension control and ABS light was a recall on air bags that I dont see on the recall list now

- Cleveland, OH, USA

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problem #7

Jan 292016

CTS

  • 60,000 miles
Driving at night my son hit ice and his Cadillac went off the road hitting a mailbox with a support made from a telephone pole, a row of mailboxes that caused his car to go airborne. The car rolled 2 times. No airbags were deployed.the driver's side was intact. The front, drivers side, passangers side and sunroof windows were shattered. He died from massive, multiple injuries.

- New Hope, PA, USA

problem #6

Sep 092015

CTS

  • 52,000 miles

A D V E R T I S E M E N T S

The service airbag light came on. I took the car to the Cadillac dealer who said the connector under the seat was not making contact and that the pins in the connector needed to be replaced ($600). In my opinion this is a design defect as the pins in the connector loose contact as a result of the seat moving back and forth for different drivers as well as driver confort. I have no reason to believe the problem will not reappear and that in the event of an accident that the air bag will deploy properly. I asked the dealer service manager to reach out to the General Motors regional service manager, which he said he did and the reply was that Cadillac would not get involved in this repair.

- Eden Prairie, MN, USA

problem #5

Apr 212015

CTS

  • 69,000 miles
The contact owns a 2009 Cadillac Cts. While driving at 30 mph, the service air bag warning was displayed across the message board. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 69,000.

- Brazoria, TX, USA

problem #4

Nov 032014

CTS

  • miles
2009 Cadillac Cts consumer wants to know why airbag did not deploy in an accident the consumer stated she was pushed into a car in front of her, from a dead stop.

- Winter Park, FL, USA

problem #3

Sep 012014

CTS

  • miles
The contact owns a 2009 Cadillac Cts. The contact received a recall notification for NHTSA campaign number: 14V394000 (electrical system, air bags). The part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.

- Cleveland, TX, USA

problem #2

Oct 012009

CTS

  • miles
Cadillac Cts was rented, Oct 1, 2009, at 9:00 pm, at charlotte airport. My husband was driving the Cts home on josh birmingham parkway. I was behind him in our car. We were both on the right-hand side of the road, near the old dowd road overpass. My husband signaled me that he was moving to the shoulder to stop. I was right behind him, on the shoulder. He slowed to less than 5mph. I saw his brake lights. But, his car didn't stop. It continued to roll forward at a weirdly slow speed. Brakes" then slowly, at a very slight angle, the right tire rolled off the shoulder. The rear tires followed. Steering? off-road, it crosses the ditch to the right. His left front tire hits an aluminum barricade. The end is buried into the ground. The Cts turned violently to the left. Wheels straddled the railing, "riding" it. It lurched as the undercarriage hit each post. Sparks showered down. Once all the tires were off the ground, the Cts came to a stop. The wheels were still turning, as I walked up to his door. My husband was slumped over and unresponsive. His seatbelt was on. Airbags" they had not deployed. I called 911. 10 minutes later fire, emt and police arrived. I was in shock, so the police report had major errors. It claims the car "rolled-over." No! claims the car left the road at 45mph and hit the barricade. No! that his death was caused by an unrelated medical condition. No! the coroner's official report clearly states the cause of death was due to "blunt force trauma from the accident".) the police officer who wrote the official report went on vacation for weeks. Report was never corrected by me. GM analyzed SDM data (Dec 2009). Their date for the accident was wrong, Nov 1, 2009. They claim the SDM exonerates the Cadillac Cts. They blamed the accident on operator error. I know my husband was an exceptionally safe driver, expert mechanic and avid car enthusiast for 50 years.

- Waxhaw, NC, USA

problem #1

Oct 162013

CTS

  • 37,000 miles
The contact owns a 2009 Cadillac Cts. The contact stated that the "service air bag" light intermittently illuminated. The vehicle was not diagnosed. Both the dealer and manufacturer have been made aware of this recurring failure and stated that the vehicle was not included in NHTSA campaign number: 08V582000 (air bags). The vehicle was not repaired. The failure mileage was 37,000. The current mileage was 40,000.

- Stuart, FL, USA

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