The contact owns a 2009 Cadillac Cts. The contact stated that the two front door latches were frozen and inoperable. The vehicle was taken to the dealer where the technician diagnosed that the failure occurred because water and moisture had seeped in and as a result, both latches needed to be replaced. The manufacturer was made aware of the failure but did not offer any assistance since the vehicle had already been repaired under a customer satisfaction campaign listed under service bulletin no: Sb-09104 (latches/locks/linkages, structure). The vehicle was repaired. The failure mileage was 70,000 and the current mileage was 80,000.

- Alexandria, VA, USA

Cadillac Cts, 2009 model year. Placed the car in "park" and tried to turn the ignition off. Key would not turn to "off" position. Engine kept running. Key could not be removed from the ignition. The service technician said that he has encountered similar occurrence with many 2009, 2010 Cts vehicles. My father disabled the engine by removing the fuel pump fuse located in the rear trunk of the vehicle. The car was towed to a Cadillac dealer for repair. This is a dangerous circumstance. If there were an engine fire, one could not "turn-off" the motor and fuel would feed an engine fire.

- Amelia Island, FL, USA