The touch screen control on the center console is not working as designed. I am unable to to change functions, such as changing radio controls to air conditioning controls. I am umable to navigate the screen up/down and side to side. It bounces aroumd uncontrollable and when I drive the vehicle.

- Fresno, CA, USA

I been having electronic issues sice I got it from dealer in tempe AZ called auto nation. The main touch screen in cockpit won't power up have had multiple issues in past for repair/replace this will be the third time this has happen an not all parts and service was covered under warranty I had thru alstate an it was a couple hundred out of pocket for the new harness assembly that Cadillac had for a new touch screen assembly that was installed the last time in 2018 an now it's happened again screen won't turn on ac controls won't work an turn signals are intermittent almost got rear-ended driving through town because turn signal would not indicate direction I was turning an other driver had brakes locked up sliding towards me but luckily stopped with only inches apart very scary. But it coming in to summer a ac is a must to have. But now since this has happened there is a bad power draw somewhere that keeps making my battery go dead so car is parked till I can enough finances to cover mechanic. Car is well maintained and not driven hard it shows no recalls for electrical components but this will be third time this has happen an wouldn't think I am the only one this has happen to.

- Casa Grande, AZ, USA

The contact owns a 2013 Cadillac Ats. The contact stated while driving 25 mph, the vehicle loss electrical power causing the interior lighting and power steering to become inoperable. There was no warning light illuminated. The vehicle was taken to the local dealer honolulu Buick GMC Cadillac (2945 N nimitz hwy, honolulu, hi 96819, (808) 800-4338) and diagnosed that the battery needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 103,500.

- Honolulu, HI, USA

I currently have the cue screen has spider webs inside and crack. It is out of warranty. I called the dealership and it's costing me a $1,600 plus. I only have 75000 miles on this car. I drove 120 miles in since March.

- Lancaster, OH, USA

Cue touchscreen fails to respond to touch. It started going bad at the bottom, but the problem "spreads" upwards making the entire screen unusable. The HVAC and radio controls are all on this touchscreen, making it impossible to control these features while driving. Other settings for the vehicle are also in the cue system, and are no longer available for adjusting. Navigation becomes unusable as well.

- Middletown, CT, USA

The contact owns a 2013 Cadillac Ats. The contact stated that the oem Cadillac cue touch sense screen had been shorting with no warning. Victory Chevrolet Cadillac (1360 auto center dr, petaluma, ca 94952, (707) 353-5254) was notified of the failure. The manufacturer indicated that the warranty had expired and the part needed to be replaced. The vehicle was not diagnosed or repaired. The failure mileage was not available.

- Rohnert Park, CA, USA

The contact owns a 2013 Cadillac Ats. The contact stated that the cue system became inoperable. The vehicle was taken to a shirley Cadillac (10125 S cicero ave, oak lawn, il 60453. 800-338-4553) who diagnosed the vehicle and stated that the cue system had failed, but the vehicle was not repaired. The manufacturer was notified and directed the contact to NHTSA. The failure mileage was approximately 57,000. The VIN was not available.

- Oak Lawn, IL, USA

My cue system is frozen. It would work ok at times. But now it's frozen. Radio still works. But with voice commands only.!. dealer are wanting $900 to $1700 to repair.

- Albuquerque, NM, USA

The contact owns a 2013 Cadillac Ats. While driving, the radio, air conditioner, heating system, and windshield defrosters became inoperable. The contact stated that the failures occurred twice. The vehicle was taken to North county Buick and Cadillac (1515 auto park way N, escondido, ca 92029, (760) 515-3511) where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The contact was offered a discount towards the replacement of the radio. The approximate failure mileage was 72,000.

- El Cajon, CA, USA

The contact owns a 2013 Cadillac Ats. The contact stated that the cruise control failed to operate when engaged. In addition, the heating and air conditioning failed to operate correctly and the sun roof switch failed to open or close the sun roof completely. The vehicle was taken to gold coast Cadillac (2123 NJ-35, oakhurst, NJ 07755, (732) 695-1400), but no assistance was offered. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failures. The failure mileage was unknown.

- Spring Lake, NJ, USA

Warning lights & bells came on stearing and major system failure muscled car off the road frighting, if express way would have been a disaster! fortunately only going 30 miles per two lane road

- Livonia, MI, USA

The contact owns a 2013 Cadillac Ats. The contact stated that there were several progressing failures within months of owning the vehicle. The vehicle was taken to several independent mechanics who diagnosed that the intake O2 sensor may be the cause of the failures, but no data was found. The contact stated that there were electrical failures, the TPMS warning indicator kept illuminating, the vehicle was idling roughly, and there was a leak in the rear axle. In addition, an independent mechanic stated that there was a misfire on cylinder three. The dealer (peninsula Chevrolet, 4 heitzinger plaza, seaside, ca 93955, (831) 275-0933) diagnosed that there was a low rate of pressure in cylinder four. The manufacturer had been notified for months and was unable to provide a permanent solution. The manufacturer opted to refuse a buy back or trade in. The approximate failure mileage was 50,000.

- Seaside, CA, USA

2 sets of brand new micihlen tires were mounted onto my vehicle old tires were still in good shape but I was getting a rubbing sound from the tires after having the tires replace I'm still getting the same issue this sounds is more noticeable at a acceleration speed. (brakes are good) also with the lane departure it will go off at random times when I'm no where knew going over the street lines...

- Manahawkin, NJ, USA

Every other day the cue unit would loose sensibility, at first it would not recognize the bottom part of the screen, followed instructions on resetting the system still would not work couple of days later the whole screen would not work.

- Leesburg, VA, USA

The cue system the touch screen to the information doesn't work in car. This screen contains heater and cooling info and setting, radio and navigation operations. The screen is frozen.

- Chillicothe, OH, USA

On my 2013 Cadillac Ats premium model my Cadillac cue system touch screen isn't working I've only had this car for three days from a dealer. I am not able to control the navigation system, the weather, radio settings, my climate control, and bluetooth. By researching on the internet I found that this is a very very very common problem with Cadillac in their touch screen technology.

- Bridgeville, DE, USA

The contact owns a 2013 Cadillac Ats. The contact stated that the Cadillac user experience (cue) system failed without warning. The vehicle was taken to a dealer where it was diagnosed that the cue system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

- Schertz, TX, USA

My sunroof will not close while parked my car did not start. The gauges and lights came on, but the car would not start while parked my defrost doesn't work on the front window when raining. The windshield is foggy while driving

- Novi, MI, USA

I wanted to provide additional information relative to recall no. 15299. This recall effected Cadillac Ats rear defrosters. The "fix" was to add software controls that minimized the risk of fire to some owner, but it certainly did not eliminate the risk. In fact I pointed out to Cadillac last year that there were still controls strategies that would could result in a fire. Meaning for some owners the recall would do nothing to minimize the risk of fire. When I expressed this to Cadillac they immediately stopped responding to my emails (attached). Since then Cadillac has quietly implemented an actual fix to the weak connectors. But they are not issuing this fix to all owners. Only to ones that complain about to lost features. Since this actual fix eliminates instead of reducing the life safety risk it must be added to the original recall.

- Fort Worth, TX, USA

On both my Cadillac's, the que system is defective and is a safety hazard. If I have the que system set to either radio screen or navigation screens and I make a blue- tooth call. The display starts in either the radio screen or the nav screen. When I make the call, the screen changes to the telephone screen which is fine. But when I hang up, the screen remains in the telephone screen positon. I have to manually reach over, fumble around to find the icon to return it to the original position. This is dangerous and a safety problem and concern. It happened every time I make a call and I'm afraid this is going to cause an accident.

- Commerce, MI, USA