The contact owns a 2016 Buick Verano. While driving approximately 80 mph, the gear shifted so hard that the vehicle jolted and caused the front passenger to strike the dashboard. There were no injuries. The service air bag warning indicator illuminated. The failure recurred several times. The vehicle was taken to the dealer (hirning Buick GMC, pocatello, id, 208-232-8900) where a road test was performed, but the failure was not duplicated. The failure recurred and the vehicle was taken to another dealer (wackerli Buick, Idaho falls, id, 208-522-606) where it was diagnosed that the air bag sensors needed to be replaced. The sensors were replaced, but the failure recurred. The manufacturer was not made aware of the failure. The failure was not repaired. The failure mileage was approximately 4,500.

- Idaho Falls, ID, USA

The driver as well as the front seat passenger loses the benefit of the airbags in the front seat and the airbag status indicator lights. Neither airbag deployed in my crash in which the car was completely destroyed and both driver and passenger injured. I was driving at approximately 15 mph and turning left on a city street. A letter from Buick in December 2016 claimed that only the air bag on the passenger's side needed fixing.

- Signal Mountain, TN, USA