This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Buick Rendezvous. While driving 35 mph, the brakes failed to respond when the brake pedal was depressed to the floorboard. The dealer stated that the brake and fuel lines were severely rusted and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not notified. The failure mileage was 180,000.
The contact owns a 2003 Buick Rendezvous. The contact stated that the fuel tank was leaking. He first became aware of the failure when he smelled gas in the garage from the filler hose. He took the vehicle to the dealer and they tightened the hose. The dealer stated that there was nothing they could do because the recall does not apply to the year of the vehicle. The current and failure mileages were 57,000.
Service engine soon light came on. Dealer covert Buick claimed water intrusion into fuel pump/gauge harness caused corrosion and circuit failure. Replaced harness and claimed repairs to prevent further water intrusion. Four days after completion of repair "service engine soon" light came on again. Dealer now claims water intrusion from passenger compartment and is searching for source of water. Dealer was advised of possible problems with filler pipe/fuel tank interface but discounted this as cause. Dealer ignored request by customer to examine damaged parts to determine if metal corroded by water or insulation destroyed by hydrocarbon exposure.
Spouse was driving to work at a speed of about 55-65 mph. She hit a large skunk on the drivers side. The impact of the skunk with the fuel tank fill hose snapped the goose neck 3/4 of the way off of the plastic tank. She was low on gas, so the problem was discovered when she filled up two days later. Most of a tank of gas was spilled at the gas station, or along the road to get it home until I could get it fixed. When I called the dealer to inquire if there was a protective plate missing, I was told there was none shown in their system. The fill hose is completely exposed, with no barrier between the fill hose by the back wheel, and the front wheel. Just going over a road with big ruts could potentially damage the hose.
The gas tank fill hose enters tank in a poorly situated location. The hose enters the tank on the side, bottom through a flexible boot. The boot/hose in this location is susceptible to damage from road debris. The boot was torn open by a stone the size of a golf ball hitting the vehicle while moving at 60mph. The tear was significant (3/4" tear in boot where connected to tank). The filler hose should have been located either higher on side or on top of tank. Potential of fire or explosion severe.
A D V E R T I S E M E N T S
- Akron, OH, USA