Driving home from work during my 20 minute commute during the winter, I had the seat heater on in the drivers seat. It felt unusually warm but I was extremely cold and left it on. As I was getting out of the car my husband asked "what's that smell"? he looked at the seat and there was a quarter size singe hole where the heater coil burned through the leather, he then turned me around and looked at the back of my wool coat- there was a corresponding hole in the new wool coat that I had just bought. I am asking for the replacement for the coat- $180.

- Livonia , MI, USA

The contact owns a 2004 Buick Lesabre. The contact stated that while driving 50 mph, there was a burning odor in the vehicle. Two hours later, the contact discovered a burned hole on the rear of the front driver's seat. The vehicle was then taken to an authorized dealer where the vehicle was diagnosed as the wires from the heated seat warmer being faulty. The vehicle was not repaired. The failure and the current mileage was 120,000. Updated 4/2/12 the consumer stated the vehicle has been repaired. 04/16/12

- Harbor Beach , MI, USA

The contact owns a 2004 Buick Lesabre. The contact stated that the passenger side heated seat would overheat. The manufacturer was contacted but no assistance was offered. The failure and current mileage was 63,000. Updated 05/04/11 the vehicle was taken to the dealer. However, they refused to inspect the vehicle without the consumer first paying a non-refundable charge of $55 to $100.

- Arden Hills , MN, USA