I purchased my 2002 Buick LeSabre new from Wilson County Motors (WCM), April 30, 2002. This latest problem with the bad regulator for the power window, driver's side, rear came as quite a shock -- until I read all the many complaints at www.carcomplaints.com regarding this same issue (bad regulator on power windows for 2000 - 2002 Buick LeSabre). If I had known about all these complaints BEFORE I took my car back to WCM on July 3, 2012 to get the power window fixed, I would have probably just let my husband fix the window where the window would be permanently up. When I read other complaints and discovered this "problem" happens over and over and some Buick LeSabre owners have had it happen to ALL FOUR windows, I really wanted to step outside and scream! WCM stated they had to install the complete assembly - even though the only part that was bad was the regulator. Initially they wanted to charge me $452.12. I boldly asked for my senior discount (twice)! The first gentleman who took our information and had the power window problem checked out said, "I can give you $10 off." When we went to pay (the exorbitant bill), I again asked for my senior discount - which I carefully explained was normally 10%. This gentleman figured and figured and finally said, "I'll give you $30 off, and he's already given you $10 off, so that's pretty close." Close? Close is for playing Horseshoes -- not giving a person their 10% senior discount! I'm not a math major, but 10% of $452.12 equals $45.21 -- NOT $40! Never-the-less, $40 discount was all I could wangle out of them, and since I was in semi-shock from the entire ordeal, I finally gave in and paid them. Feeling totally "ripped off," after I got home I searched the Internet for this problem. Holy Smokes! This has been going on with LOTS of Buick LeSabre owners since the 2000 Buick LeSabre, and GM has done absolutely NOTHING! Do they think if they keep doing the same stupid thing (installing power windows that fail) they will get a different result? Or, do they just not give a hoot? I have emailed GM and they replied - stating they will phone me. I can hardly wait!!!!!

Update from Jul 10, 2012: 7/10/12 UPDATE - Around 3 PM today, I spoke with Jason from GM (Buick Consumer Support Team). He informed me they talked with Wilson County Motors (WCM) [who performed the $412.12 repair of the failed power window] and they determined, due to the age of the car, it was not a defective part. Jason stated a WCM representative told him it was a broken cable that caused the problem. INTERESTING! We were told, and our Invoice from WCM shows, the window failed because of the regulator. I told Jason about that. He was unimpressed. Jason at GM also told me they would continue to monitor this situation, and if there were enough complaints, GM would take action (a possible recall?). I mentioned to Jason I had already found 144 complaints at carcomplaints.com about the power windows (including my complaint). I even emailed GM the links to the various complaints.
That didn't impress him much either. He simply repeated his previous statement about GM monitoring for this type complaint. So, Buick car owners who have experienced failed power windows, now is a great time to let GM know about it. Most people don't bother to file complaints. Remember the squeaky wheel gets the oil. So, "squeak up"! Their email address is crc@buick.com.

Bought a 2002 Buick Le Sabre Limited used in 2007. It's been a great car except that the window regulators on all four windows have failed at least once and two of them have failed a second time (in total six window failures) with the most recent failing today. At approximately $500 a time this is ridiculous. Yes, we've tried the wedges, taping windows and the window switches shut but what an unsightly pain in the you know what!!!

It's inconceivable that GM refuses to accept that this is a problem with this make and model of car given all the consumer complaints. What I think we should do is see if any class action law firms want to take this one on.

I bought this 2002 LeSabre brand new and have had to replace all four windows because

they just fall down and you have to replace the whole piece at a real hefty price with no

recoarse from GM at all. When it happened the first time at only 20,000 miles the dealer fixed it and it was not covered under the warranty (nice). I complained to GM and got

no where, now it has happened three more times so i took it to my auto body shop to

have it repaired with junk yard parts because like they said the plastic part that keeps breaking is a poor design made of cheap plastic that expands and cracks from the heat and cold. GM told me that they have not heard of any problems with the windows so there is no recall. Gee funny i am the only one that has had this