The contact owned a 2013 Buick Lacrosse. The contact stated while driving at an undisclosed speed, she became aware of a failure with the suspension. The contact stated that front and rear ends of the vehicle were lowered, and the vehicle was drifting. Additionally, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the suspension and electrical system which needed to be replaced. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.

- Maryland Heights, MO, USA

I went to have this issue taken care of over 3 time and the repair shop gave me a hassle everytime now the car is gifted to my 16 year daughter and I would like for her to drive safely please help Safety Risk A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash. Remedy Dealers will replace rear suspension toe links and adjuster fasteners.

- Philadelphia , PA, USA

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and was informed that there was a waiting list for parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

- Albion, PA, USA

I purchased the vehicle in 07/2021 through the Drive time Dealership. The first concern is that as you go over the agreement the cost of the vehicle is well over the actual blue book value which $24,000 plus. But then there is the blinded words which cover the interest rate and the false mathematics that is used to confuse you. I realized that in the end of that process it is stated that I would owe $70,000 plus which one can buy 3,4, vehicles or a home. I ask that this transaction be investigated. My ethnicity was the motivating factor to become victimized just the commission. My second complaint which also support my reasonings as to this filing is due to the lack of reply towards the recall ( NHTSA- 20V764) Manufacture Recall Number:N202308930. I called the GM Manufacture on 07/27/2021 and was told that the Remedy was not yet available. It has been over a month period. According to the initial date the Recall came effect which was Dec. 10/2020 it has now been 2 years 14 days sense recall and I have yet to receive relief about this serious safety issue. I am asking for an investigation to initiated. It is not good the way consumers are being manipulated for monies we work hard for as good unfortunate Citizens. The 3rd incident occured when I was traveling east on 40-E going to work I felt the rear of the vehicle drop low( downward) which caused me to lose traction i need the recall completed Thank you.

- Baltimore, MD, USA

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

- Plainville, CT, USA

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Richmond, KY, USA

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Country Club Hills, IL, USA

The contact owns a 2013 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) and the notification stated that parts were available. The dealer was then contacted about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Clearfield, PA, USA

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Ocala, FL, USA

The contact owns a 2013 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact had taken the vehicle to the dealer on 4 separate occasions and was informed each time that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Kingstree, SC, USA

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign number: 20V764000 (Suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ontario, OH, USA

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

- Groton, CT, USA

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Tilton, NH, USA

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was not confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

- Suffolk, VA, USA

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

- Algonquin, IL, USA

The contact owns a 2013 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that they would install the old designed rear toe link as part of the warranty coverage until the new part becomes available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Algonquin, IL, USA

The contact owns a 2013 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

- Lancaster, PA, USA

The contact owns a 2013 Buick Lacrosse. The contact stated while driving at various speeds, there was an abnormal banging sound detected. The contact received notification of NHTSA campaign number: 20V764000 (suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to van buren Buick GMC (2257 jericho turnpike, garden city park, NY 11040, (516) 535-9508) and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that he was concerned about moving to another state where the repairs might not be covered under the recall. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

- Franklin Square, NY, USA

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (suspension) however, the part to do the recall repair was unavailable. The manufacturer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Batavia, OH, USA

The contact's aunt owns a 2013 Buick Lacrosse. The contact's aunt received notification of NHTSA campaign number: 20V764000 (suspension) however, the part to do the recall repair was unavailable. The manufacturer was contacted and it was confirmed that parts were not yet available. The dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact's aunt had not experienced a failure. VIN tool confirms parts not available.

- State College, PA, USA