We are repairing a 2007 Buick Lacrosse cx for a customer and are unable to complete repairs because GM does not have a driver's side curtain airbag available and apparently does not have any in line to be produced. We have been waiting for several weeks for this safety part for a four year old car and the part is not available nationally.

- Spokane, WA, USA

The contact owns a 2007 Buick Lacrosse. The contact checked NHTSA's crash test rating for the vehicle and found it to be very low. The contact also discovered a recall on GM's website for the side/curtain air bags not deploying. GM was called, and confirmed recall # 07003. NHTSA did not have a record of this recall. The contact stated that GM did not send the recall information in the mail, and was informed to contact the local Buick dealer to schedule an appointment for the recall repair. After the vehicle was serviced the contact noticed that the repair order stated that only a partial repair for the recall was completed. The repair shop's reason for not performing the entire repair was because the vehicle did not have side air bags. The contact showed the mechanic that the vehicle contained side air bags, but they still would not complete the repair work. The manufacturer stated that they would call the dealer to resolve the problem, and advised the contact to bring the vehicle to another dealer. The second dealer could not understand how to perform the recall repair. The manufacturer issued case # 71-506543527. The current mileage is 3,850 and failure mileage was 3,730.

- Belvue, NE, USA