While driving this 2020 Buick Encore GX with around 7,000 miles on the odometer, the entire electrical/electronic system shut down. Windows were inoperative, the AC stopped, the radio failed, the flashers did not work, etc. The only things that worked were the engine and brakes. I have no idea if the brake lights worked. I was able to drive the car to the dealership - Van Buick GMC in Scottsdale, Arizona where the car is now sitting and awaiting their inspection. In the 95 degree temperature here in AZ, I thought that I would die as I could not open the doors. I have since learned that I could have opened the doors by pulling the door handle twice. No one ever educated me on this. There were no advance warnings prior to the failure. This car is a death trap. Please NHTSA help me.

- Phoenix, AZ, USA

Car has less than 30 (thirty) miles on it; garaged since purchase bc of pandemic; started occasionally; battery dead when I tried to go out last week; charged battery; died again; charged again; check engine light alerted onstar, who sent email stating problems w/engine & transmission system, possible issues w/fuel management system, emissions control, misfire condition... only 30 miles! new car! just drove home from dealership and parked it. Tried chatting w/Buick customer experience, but they cut me off 3 times over 2 hours, so I gave up that exercise in futility. Dealership is unpleasant; trying a different dealer. Googled recalls. This sounds like the emissions system recall on the 2021 Encore gx, but mine is a 2020. Why would a brand new, $38,000-car be so frighteningly unreliable? I traded in two cars and saved many years to buy this. I'm afraid to even drive it in for service. My dad was a patented engineer. I miss my dad.

- Washington, MI, USA

When I purchased this vehicle I noticed squeaking of brakes and problems eccentrically with wipers and back gate light open close light, reported to texian dealer and nothing was done, car of course in motion and moving. Later after complain of problems texan dealer responded to deaf ears, I told them I did not want this vehicle and they would do nothing and never did. I went to another dealer(demontrond Buick) and bk customer service listened to the issues and put new brakes in car, it stills squeaks but not as much as before. Car was worked on but at least they tried to find and fix problems. The wipers intermittent never worked and they got them to work but only wipe after about 35 to 55 seconds after turned on and even in driving, the lift gate still at times does not work, the car is a lemon, very disapponted and someone should do something to this vehichle and warn people esp about the brakes, could cause someone to have a crash and be killed.

- Spring, TX, USA

I purchased this vehicle 9/25/2020. Recall NHTSA# 20V588 issued 9/24/2020. I was not contacted by dealership who sold vehicle until 9/29/2020. There was an active recall on vehicle. Recall status: Incomplete remedy not yet avalable.

- Virginia Beach, VA, USA