Spongy breaks. Gets harder to break as time goes.

- Ponchatoula, LA, USA

The contact owns a 2020 Buick Encore GX. The contact stated that while attempting to stop, the brake pedal was depressed and it traveled to the floorboard causing the brakes to fail to stop the vehicle. The contact mentioned that the vehicle crashed into the rear of another vehicle. A police report was not filed. The vehicle was able to be driven to the contact residence however, the brakes failed again. The vehicle was towed to the dealer where the contact was unaware if a diagnostic test was performed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.

- Bensalem, PA, USA

Dealership, fixed brakes due to previous recall. Brakes continue to squeal and grind with every stop. Was informed by dealership that they can do no further repair because it is considered a noise and not a safety issue. Grinding brakes are a safety issue!!!

- Peoria, AZ, USA

2/3/2021 I was driving with my daughter today. She was driving and we were approaching a left hand turn at an intersection. We had a green light and I could see that her foot was on the brake. She started the turn with her foot still on the brake. The vehicle accelerated while her foot was on the brake and the steering wasn't responding. We hit a telephone pole. This vehicle was purchased less than 2 weeks ago and has less than 115 miles on it. This is a major safety issue.

- Johnston, RI, USA

The brake assist continues to fail and is a safety hazard. It fails unexpected so often that it is dangerous and we are somewhat afraid to drive this vehicle. This issue began a few weeks after purchased. Request an urgent fix or the opportunity to return this vehicle for a different safer vehicle.

- San Antonio, TX, USA

I was driving home approx 6:00 pm as I was starting on L75 my Buick 2020gx with less than 300 miles started to speed up to a very fast my brakes did not slow me down the car kept speeding up I was very scared when the car kept going faster now I am scared to drive it there was almost a crash trying to slow down

- Melvindale, MI, USA

When I purchased this vehicle I noticed squeaking of brakes and problems eccentrically with wipers and back gate light open close light, reported to texian dealer and nothing was done, car of course in motion and moving. Later after complain of problems texan dealer responded to deaf ears, I told them I did not want this vehicle and they would do nothing and never did. I went to another dealer(demontrond Buick) and bk customer service listened to the issues and put new brakes in car, it stills squeaks but not as much as before. Car was worked on but at least they tried to find and fix problems. The wipers intermittent never worked and they got them to work but only wipe after about 35 to 55 seconds after turned on and even in driving, the lift gate still at times does not work, the car is a lemon, very disapponted and someone should do something to this vehichle and warn people esp about the brakes, could cause someone to have a crash and be killed.

- Spring, TX, USA

While driving up to an intersection I applied my foot to the brake pedal. Upon doing so the pedal did not move as if it was locked in place. I applied more pressure as I was coming up to the intersection and then the steering wheel locked in place as if the car was off. The brake pedal went completely to the floor with no brakes being applied. I quickly began pumping the brakes which started to slow me down but not before driving right through the intersection. I pulled over after I was able to slow the car down to a stop, turned off the vehicle, waited a few minutes, and turned it back on. I was able to return home but immediately called the dealership.

- Spencerport, Ny, NY, USA

Brakes are noisy more going in reverse. Dealer ordered updated front brakes on 12/8/2020 and as of 12/23/2020 they have not been received and do not have a date when they will be in. Tried to call GM customer service but they do not answer the phone. Also when the car was in the repair shop they completed recalls #'s A202310450, A202295530 & A202301230. Also I never received any notices on any recalls from Buick.

- Des Plaines, IL, USA

The contact owns a 2020 Buick Encore gx. The contact received notification of NHTSA campaign number: 20V588000 (service brakes) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the brake pedal was depressed while driving down hill however, failed to engage as designed. Additionally, the steering wheel seized. The contact attempted to engage the parking brake. There were several warning lights illuminated. The vehicle was towed to joyce Buick-GMC, Inc. (38039 chester rd, avon, oh 44011, (440) 934-6600) to be diagnosed. The mechanic determined that the master cylinder, program module, braking system, and engine control module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and provided the contact with a case number. VIN tool confirms parts not available. The failure mileage was approximately 752.

- Avon Lake, OH, USA

The contact owns a 2020 Buick encore. The contact stated that while driving at 45 mph she received an alert that the stabil trak system and the anti lock brake system were malfunctioning. The lights said do not travel over 62 mph. The contact felt the brakes going all the way to floor and not braking properly. The contact was able to pull into a parking lot and shutoff then restart the vehicle. The warning lights did not reappear so the contact continued on the road. When contact got on the road, the indicators went off again and she pulled over off the road into a parking lot. The contact did same process of shutting off and restarting and was able to finally arrive at her home. The contact called the dealer southtowne motors 695 bullsboro dr, newnan, ga 30265 (678) 619-4902. The dealer said they could not set an appointment right away and had no loaners for the contact. There was a current NHTSA recall 20V588000 (service brakes) on the vehicle. The manufacturer had not been contacted yet and the vehicle remained unrepaired. The failure mileage was 1.487.

- Newnan, GA, USA

I purchased this vehicle 9/25/2020. Recall NHTSA# 20V588 issued 9/24/2020. I was not contacted by dealership who sold vehicle until 9/29/2020. There was an active recall on vehicle. Recall status: Incomplete remedy not yet avalable.

- Virginia Beach, VA, USA

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Cadillac CT4, CT5 and XT4 vehicles, 2020model year Chevrolet corvette vehicles, 2020 ' 2021 model year Buick Encore gx vehicles, and 2021 model year Chevrolet trailblazer vehicles. Material used in a sensor connection in the electronic brake boost system in these vehicles may have been contaminated during the material supplier's production process. Contamination of this material may cause an interruption of communication between the sensor and the brake boost system under certain conditions. Safety risk: If communication with the sensor is interrupted, electronic brake boost assist could be lost. Extra pedal force will be required to slow and stop the vehicle, increasing the risk of a crash. Remedy: Dealers will replace the electronic brake boost module. Recall status: Recall incomplete. Remedy not yet available

- Omaha, NE, USA

The contact owns a 2020 Buick Encore gx. The contact stated while driving 40 mph, several unknown warning lights illuminated. The brake pedal was pumped several times to stop the vehicle. The contact pulled over into a parking spot. The vehicle was towed to schumacher Buick GMC (3031 okeechobee blvd, West palm beach, fl 33409, (561) 935-4239) and the contact was informed that the vehicle was included in NHTSA campaign number: 20V588000 (service brakes) however, the parts were not yet available for the recall repair. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 3,000.

- Wellington, FL, USA

The contact owns a 2020 Buick Encore gx. The contact stated while making a U-turn, the brake pedal was depressed to the floorboard but failed to stop the vehicle. The contact stated that the brake system failure warning light was illuminated. The contact engaged the parking brake to stop the vehicle. The contact pulled over and parked at a nearby parking lot. The contact received a notification text of NHTSA campaign number: 20V588000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact felt unsafe driving the vehicle. The vehicle was left in the parking lot. The vehicle was towed to the local dealer ed morse sawgrass Buick GMC located at 14351 w sunrise blvd, sunrise, fl 33323, (888) 377-2660, where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the failure recurred twice. The contact was unable to reach the manufacturer for assistance. VIN tool confirms parts not available. The failure mileage was approximately 1,251.

- Hollywood, FL, USA