The contact owned a 2014 Buick Encore. The contact stated that while in idle traffic going onto the express way when they were suddenly hit in the rear of the vehicle when the seat belts failed to restrain the contact from going forward. The contact stated there was no air bag deployment. The vehicle was towed and deemed totaled. The contact received injuries to their shoulders, neck and chest that required medical attention. A police report was filed. The contact had not spoken with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

- Memphis, TN, USA

The contact owned a 2014 Buick Encore. While driving on a curved residential road, another vehicle crashed into the front driver's door, tire, bumper, and hood of the contact's vehicle. The impact pushed the contact's vehicle onto the lawn. The contact suffered injuries to the right hip that required medical attention. The manufacturer was contacted and stated that the vehicle was previously repaired per NHTSA campaign number: 16V651000 (air bag, seat belts). The manufacturer provided case number: [xxx]. police report number: [xxx] was filed. The vehicle was destroyed and towed. The approximate failure mileage was 29,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Spring Hill, FL, USA

A faulty clock spring assembly prevents the air bag system from functioning properly which poses a major safety risk. Air bag light comes on when driving.

- Spencerport, NY, USA

I took my vehicle into the serra dealership in Washington, mi on 3/20/17 to have the frontal airbag and pretensioner non depoy safety recall (16007) repaired. On, 6/15/17, I was in a car accident traveling at roughly 50 mph and my airbags did not deploy. A Ford F-150 turned into oncoming traffic without looking causing the front of my vehicle to crash into the side of her truck. The other driver was issued the citation from the police. My Buick Encore is most likely totaled (awaiting confirmation on that).

- Macomb, MI, USA

2014 Buick Encore. Consumer writes in regards to a malfunction with the front passenger seat airbag feature. Updated 05/1/2017

- Cape Coral, FL, USA