The contact owns a 2011 Buick Enclave. The contact stated that after the liftgate was opened, the liftgate independently closed without warning. As a result, the contact sustained a head injury that did not require medical attention. The vehicle was taken to a dealer where it was diagnosed that the liftgate strut assembly needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign number: 15V415000 (structure) however, the part to do the repair was unavailable. The contact state that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 55,606. VIN tool confirms parts not available.

- Southfield, MI, USA

The contact owns a 2011 Buick Enclave. While placing items inside the vehicle, the liftgate slammed closed and hurt the contact's back. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 59,000.

- Lillian, AL, USA