This Informational Bulletin is intended as a guided work-through process to address customer charging complaints.
The step-by-step guide will help walk you through the âÂÂbasicâ procedure to test the charger/infrastructure when the vehicle does not charge, either at a:
Home charger AC Level 1/Level 2 - Flexible Fast Charger/hard wired Wallbox, or a
Public AC Level 2, or DC Level 3 - Fast Charging Station
Note: All PHEV and BEV vehicles may be affected.
