The contact owns a 2022 BMW i4. The contact stated that while pulling into her apartment's parking garage, the vehicle surged forward as the steering wheel independently maneuvered to the left without warning. The vehicle initially hit the rear bumper of her passenger's vehicle and then a concrete planter. The vehicle finally came to a stop once it hit her apartment building's wall. The air bags did not deploy upon impact. Bystanders called the authorities as both police and medical aide arrived at the scene. The EMT examined both the contact and her passenger at the scene. The next day, they both went to the hospital where her passenger was treated for a contusion to his sternum. The contact suffered injuries to left hand, right shoulder, both ankles, and both wrists. A police report was filed. The contact reached out to the manufacturer and was advised to have the vehicle towed to a dealer; the vehicle was eventually towed to a dealer after several other informed her that they did not service electrical vehicles. The contact stated that a crack had damaged the side of the apartment building as a result of the failure. The failure was investigated and the contact was found to be partially at fault for the failure; the contact objected to the finding and maintained that an electrical defect caused the failure. The vehicle had yet to be repaired. The failure mileage was approximately 5,800.

- San Francisco, CA, USA