This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On October 21, 2021 we purchased a 2020 BMW X7 from West Houston Land Rover (AutoNation) in Oct 2021. Purchased extended warranties. Within 3 months: Technicians advised replacing nearly new tires. Car smoked on highway after oil change, dismissed as spilled oil. Nov 28, 2023: Car burst into flames 5 minutes after oil change and passed multipoint inspection. Car burned completely to the ground Escaped unharmed but met with rudeness and dismissal from dealership. GM initially promised help, then stopped communication after seeing evidence. Unacceptable: Horrific experience with fire and previous issues. Appalling service and intimidation tactics (threat of lawsuit for sharing story). We demanded immediate action to reimburse our losses and hold the dealership accountable. We will actively share our story to warn others. When I did mention about sharing this experience with consumers the GM said Autonation would sue us for slander if we put any information about this event online. [XXX] Fire started under the hood (engine) [XXX] (owner) was driving a car that was burning it could have exploded or killed her while driving. Also other vehicles were put in danger while driving near a burning flaming car. I do not know if anyone has reproduced this. the following are researching this by investigating: Geico insurance We were told the dealer also filed an insurance claim (not verified as no info was provided) BMW communicated they would also view the car and do an investigation Police were on the scene Fire dept was on the scene and put the fire out No warning lights, no vehicle warning, just burst into flames while driving home from the oil change I have pictures/video/copy of multipoint inspection performed 5 min before the fire started, as well as a receipt for the oil change/multipoint inspection as well as all communications with the GM. The website is not allowing upload of files INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine shut off after a brief warning message on the dash while highway driving. I don't remember the exact words but it was a "drivetrain" problem. After the the message came on the car sputtered 2 or 3 times and then the engine shut down without warning. The car would not re-start. The car was stuck in the middle of the highway dead in it's track, in real danger of being rear ended by oncoming traffic driving at highway speeds. The car was towed to a nearby dealership that said the fuel pump failed. The odometer on the car was at 48,000, well below the typical mileage associated with fuel pump failure.
A D V E R T I S E M E N T S
- Houston, TX, USA