This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While parking the vehicle in a head-on parking spot, the car suddenly accelerated without warning and hit a wall. The car then went into reverse and sped up rapidly until it hit a concrete patio on the other side of the parking lot. The brake pedal was depressed with substantial force the entire time the vehicle was moving but the vehicle would not stop moving. The brakes did not engage. I do not recall how the car went from drive to reverse. Fortunately, there were no people or cars in the parking lot at the time of the incident. The auto body shop that currently has possession of the vehicle could not find anything wrong with the computer/electrical systems in the vehicle nor were they able to recreate the incident. I do not know how thorough they looked for problems. BMW has been notified and hopefully they will send a crew to investigate. The car is currently at the auto body shop but my insurance gompany, geico, will have the car towed to one of their facilities in a couple of days. The car has been deemed a total loss due to all of the damage. I have been having electronics issues with the car since purchase in June 2020, however, they have been related to the entertainment and communication systems. In hindsight, I realize that I had two other instances in the past with sudden acceleration with this car. I thought nothing of it at the time but they may be related to this latest incident.
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Air conditioning quit working on day 2 of ownership. Dealer says the compressor needs to be replaced and there is a lead time between 2 weeks and 2 months. After purchasing a car that cost about $125,000 and driving it one time, it had to be sent to the shop. Since it is so hot where I live, driving the car is out of the question. BMW did give me a loaner car, but the value of the loaner is about 45% of the car I purchased.
- Sikeston, MO, USA
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- Roslyn, NY, USA