This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 BMW X5. The contact stated while his wife was starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the Exhaust Gas Recirculation (EGR) cooling system needed to be replaced. The vehicle was repaired but experienced the failure a second time three days later. The contact took the vehicle back to the local dealer, where the vehicle was being diagnosed. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 47,190.
The contact owns a 2018 BMW X5. The contact stated while starting the vehicle, the coolant low warning message was displayed. The contact checked the coolant level and noticed that the coolant level was low and added coolant. The vehicle was taken to the dealer, but no failure was found. The coolant level was topped off however, the failure recurred. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) and that the recall repair was previously performed. The vehicle was taken back to the dealer but was not repaired. The manufacturer was contacted, and case was filed but did not provide no assistance. The failure mileage was 49,000.
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. Parts distribution disconnect.
The contact owns a 2018 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Beech Island, SC, USA