This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
-BMW X5 2018 ELECTRICAL MACHINE ELECTRONIC (EME) -LOST COMPLETE ELECTRICAL POWER OF THE VEHICLE, NO BRAKES, HARD TO STEERING, NO GAS, NO CONTROL OF THE VEHICLE, IF i WOULD HAVE BEEN DRIVING ON THE HIGHWAY WOULD HAD ENDANGER OTHER DRIVERS AND/OR MY FAMILY AND SELF. -THERE IS A SERVICE ACTION REPORT DATED MAY 2019 B12 15 19 REQUESTING REPLACING THE ELECTRICAL MACHINE ELECTRONIC (EME) THE VEHICLE IS AT THE BMW SERVICE DEPARTMENT AND HAS BEEN INSPECTED. THE SERVICE DEPT IS AWARE OF THE SERVICE ACTION REPORT HOWEVER THEY HAVE NOT COMPLIED WITH THE SERVICE ACTION REPORT TO REPLACE THE FAULTY EME EACH TIME I TAKEN THE VEHICLE FOR ITS SCHEDULED MAINTENANCE SINCE 2019. DEALER IS NOW LOOKING THAT THE VEHICLE IS NO LONGER UNWARRANTY AND IS CHARGING $14,999 TO REPLACE THE FAULTY EME WHICH HAS BEEN UNDER A SERVICE ACTION REPORT SINCE MAY 2019. THE VEHICLE HAS BEEN TAKEN TO THE SERVICE DEPARTMENT FOR SCHEDULED MAINTENANCE SINCE 2019 WHILE IT WAS UNDER WARRANTY IN 2019, 2020, 2021 AND PART OF 2022. SERVICE DEPARTMENT IGNORED THE SERVICE ACTION REPORT DURING THOSE THREE AND HALF YEARS TO REPLACE THE FAULTY EME WHICH NOW FAILED. THIS FAULTY COMPONENT SHOULD BE RECALLED SINCE A COMPLETE SHUTDOWN OF POWER POSES A VERY SERIOUS DANGER TO OTHERS AND OURSELVES. -NO WARNING, NO MESSAGES COMMENT: According to a technical service bulletin issued by BMW, there was a production fault on a printed circuit board of the electrical machine electronics (EME) in some F15 PHEV (X5 xDrive40e) models produced from August 11, 2015 to March 14, 2018.It is recommended to replace the electrical machine electronics (EME) to avoid any potential safety issues. However, BMW Service Department at Guaynabo Puerto Rico has not complied since my vehicle has been at the Service Dept for the past 4 yrs for scheduled maintenance. If they would have replaced the faulty EME I would not had this mishap. Please implement a Recall since this Service Department has not complied with this Service Action Report.
The rear door opened on it own while driving on the freeway and refuses to close. The car has soft close doors and it seems like the mechanism is faulty. While driving an adult was seated in the rear left seat and was quickly able to hold the door while I slowly pulled over for safety. The door continues to behave the same way and continues to open on its own when I have closed it. I am currently not driving the vehicle, the dealer has refused to tell me the problem without a $300 diagnosis fee.
In the last week my BMW's wires are chewed by the rodents twice. After doing some research, I found that BMW uses soy/oil based wire coatings or coverings that attract rodents and cause damage to the vehicle. I found many forums where this incident is reported or discussed, but no action has been taken by the BMW to replace the material of wires. With the wires chewed up the communication of different parts of the system becomes incommunicable. It is not able to communicate the pedestrian warning, collision warning, power steering wheel becomes hard and not easy to navigate, chassis stabilization error and many more errors pop up. BMW Dealership as well as BMW north America's response is that this is external forces that they do not have control and not covered in any warranty. My question is if all the systems start to malfunction because BMW installs wires that attract rodents then its a product failure that can lead to a catastrophe to happen. What happen if my BMW stops giving me collision warning while driving and lands up having a collision" Is it not a fault of improper product placed in my car? Do I have to wait for the catastrophe to happen to make BMW aware of the faulty wires"
The car displayed drivetrain malfunction warning message multiple times after the car reached 10K miles. The drivetrain malfunction message was reported to the dealer multiple times and dealer failed to provide proper explanation as well as failed to permanently fix the problem. The car is hybrid and the issue happens randomly when driven at speed between 60mph to 80 mph. When the warning message is displayed the car air condition stops function completely, the car loses acceleration and maintain speed of 60 mph even if the gas pedal is pressed firmly.
A D V E R T I S E M E N T S
- Bayamon, PR, USA