This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The diesel X5 randomly shut off and would not start leaving my wife stranded on the highway. This left my wife without power steering or power brakes. It was acting a little weird a day or so before the issue, but only displayed a generic powertrain warning without storing any ECM codes to assist with diagnosis. After the engine died, the engine stored a low fuel pressure code. The Bosch CP4 high pressure fuel pump failed just outside of the warranty period. Initial repair estimates are greater than $10,000 due to the way the high pressure fuel pump fails.
The contact owns a 2014 BMW X5. The contact stated while driving 5 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The contact pulled to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty high-pressure fuel pump which caused the timing chain to freeze. The manufacturer was made aware of the failure and advised the contact to reach out to the dealer for assistance. The contact referenced NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the VIN was not included. The failure mileage was approximately 176,000.
The contact owns a 2014 BMW X5. The contact stated that while driving at various speeds, the contact heard an abnormal sound, and the vehicle hesitated to accelerate, causing the vehicle to jerk. No warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty driveshaft. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 65,465.
I purchased a 2014 BMW X5 on 8/31 Took possession of it 9/7 because the dealership needed to replace tires. On 9/15 while driving for about 3 minutes, the powertrain warning came on my screen and the truck began to shake. I turned around and parked in my driveway and turned the vehicle off. At which time smoke was visible from the engine area. As the smoke began to worsen, flames shot out and I called the fire department for help. I was only in possession of the vehicle for 8 days and the dealership told me that there-??s nothing that they can do for me. I was within the 15 day of possession or 500 mile time window
- Lynwood, IL, USA
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The timing chain malfunctioned and blew out the electronic fuel pump which cause a catastrophic failure of the vehicle. It went in to low power mode came top a stop with a "drivetrain malfunction" warning. Once the car locked in park it was inoperable. I am being quoted by BMW repair $48,000 for a new engine and a new fuel system. This is a well known issue over many years with BMW. There have been class action suits in Europe on this issue.
The contact owns a 2014 BMW X5. The contact received a recall notice for NHTSA campaign number: 18V755000 (engine). After contacting gebhardt BMW (4740 valmont rd, boulder, co), the contact was informed that the parts needed for the recall remedy were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 BMW X5. The contact received notification of NHTSA campaign number: 18V755000 (engine and engine cooling). The contact stated that BMW of eugene (located at 2100 martin luther king jr blvd, eugene, or 97401, (541) 342-1763) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 BMW X5. The contact received notification of NHTSA campaign number: 18V755000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called tom bush BMW jacksonville (9875 atlantic blvd, jacksonville, fl 32225, (904) 371-4790) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 BMW X5. The contact stated that NHTSA campaign number: 18V755000 (engine) exceeded a reasonable amount of time for repair. The contact received the recall notification in December of 2018. The contact stated that the vehicle had reduced engine power, the check engne indicator illuminated, and the overall maintenance required message was displayed. The engine also emitted a strong unknown odor when the engine was started. The odor was also present when the engine was shut off. The contact spoke with BMW of fairfax (2801 old lee hwy, fairfax, va, 22031, (855) 213-6730) and was informed that the part was not available for the recall repair. The manufacturer was not contacted. The approximate failure mileage was 80,000. VIN tool confirms parts not available.
Driving the for 18 miles up a mountain road to a sky resort on snow covered road. Never exceeded 20 mph because of conditions. During the trip the brake system light came on and screen said use caution. Parked the car at the parking lot, turned it off. Turned it back on and it seemed ok, the error message was gone. Went to our room. 20 minutes later the sheriff calls and said my car is on fire. It was a total loss.
On the night of May 5th, 2017, while I was driving my 2014 BMW X5, at the mileage of 6800 miles. A burning smell came out first. 2 minutes after the smoke came out. I asked my kids get out of the car. Another 2 minutes later, the fire came out from the bottom of the engine. The fire was too big then we called seattle fire department to extinguish it. So far, geico said this car is totaled. But BMW North America did not pay too much care with this accident. Just saying the primarily responsibility is geico despite I keep to reminder her "my car is under warranty". as of today, I have heard nothing from BMW North America telling what to do for me. Geico rent a temp car for me.
A D V E R T I S E M E N T S
- Spring Branch, TX, USA