The contact owns a 2013 BMW X5. The contact stated that while operating the vehicle, there was smoke coming from the engine compartment. The odor of smoke was present inside the cabin of the vehicle. The cause of the failure was not yet determined. The local dealer was contacted regarding the failure. The manufacturer was not yet contacted. The failure mileage was 65,000.

- Fort Wayne, IN, USA

The contact owns a 2013 BMW X5. The contact stated that while pulling into his garage, he smelled an abnormal odor. Additionally, he noticed smoke coming from the tail pipes. The contact referenced the failure to NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

- Bartlett, IL, USA

My water pump failed at 57,000 miles while on the freeway. The car stalled at 30 mph until I could finally exit. Very dangerous situation. After leaving two messages on BMW dealer voice mail, I was towed to nearest auto shop that I had used previously. $1450 in repairs for faulty water pump/thermostat (bad design flaw - electronic sensor issue? ) BMW will not reimbusrse me since repairs weren't done at their repair shop, and have not issued a recall for 2013's even though they have for 2011-2012 models. It is unfair to limit repairs (per what they say are the certified pre-owned rules) since I wasn't aware of them, they didn't responsd to me in time, and it was obviously an emergency situation. Thank you for your consideration in this matter, so that nobody else is put in this dangerous as well as financial situation. Judy reid

- Alamo, CA, USA

This past winter I took my BMW in twice (Mar 28, 2014 and Apr 22, 2014) because a clicking noise I hear when driving and it was assumed that the noise was related to low temp outside. On May 23, 2014 I notice the clicking noise again. I currently have 2548 miles on my car. The anchorage BMW could not figure out what was causing the noise. They were unable to reproduce the noise. When happen again in April I recorded the noise on my cell phone and was told that dealer's service dept would still need to reproduce the noise. I called the service dept on May 23, to let them know I was have the problem again. Thus far I have not received a return phone call. I still have no clue what would be causing a new car to make clicking noise.

- Anchorage, AK, USA