The contact owns a 2012 BMW X5. While driving approximately 10 mph, the contact heard a popping sound. The battery warning indicator illuminated and the steering wheel became very difficult to turn. The vehicle was towed to ray catena BMW (543 tarrytown rd, white plains, NY 10607), but the cause of the failure was not determined. The contact also stated that the engine idler pulley bolt was repaired by the same dealer in June of 2017. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 74,000.

- New York, NY, USA

The contact owns a 2012 BMW X5. While driving 10-20 mph, the contact heard an abnormal clunking noise. The contact looked under the hood and noticed that the belts were loose. In addition, the steering wheel was difficult to turn and the battery indicator was illuminated. The local dealer was not contacted. The vehicle was taken to an independent mechanic who stated that the idler pulley was fractured. The manufacturer was not contacted. The failure mileage was 111,000.

- Little Neck, NY, USA

The contact owns a 2012 BMW X5. While the contact's wife was driving 20 mph, she turned the steering wheel to the left and heard an abnormal noise. The steering wheel seized. The contact stated that the vehicle experienced the same symptoms as listed in NHTSA campaign number: 18V336000 (engine and engine cooling). The vehicle was taken to an independent mechanic who diagnosed that the idler pulley bolt sheared off. The vehicle was not repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was approximately 163,000.

- Bohemia, NY, USA