This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact-??s son owns a 2009 BMW X5. The contact stated that while driving at approximately 30 MPH, the vehicle stalled. The contact was able to veer the vehicle off the road. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel pump module failed and needed to be replaced. The contact was then informed by the mechanic of NHTSA Campaign Number: 16V746000 (Fuel System, Gasoline). The dealer was notified of the failure and confirmed that the VIN was included in the NHTSA Campaign Number 16V746000 (Fuel System, Gasoline). The vehicle was then towed to the dealer where the contact was informed that the VIN was included NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) but not the recall related to the failure. The vehicle had not been repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 140,000.
I received a recall notice about air bags in August. I have still not received notification of parts. My BMW X5 is now having another very debilitating problem. It shuts off, stalls, won't start, emits very toxic and strong fumes of burning gas when I start my car and when im idling. The engine light up then, it shakes, it has no punch. I felt as though it was part of the other recall with the fuel pump and I took it to my local BMW dealership for diagnostics and they dismissed me, told me I had to pay more for more tests and that it absolutely was not the fuel pump recall. In the meantime I asked about the air bag recall and they said no they couldn't help. I complained and [xxx] of parts and service said fine, they would fix the airbags right then, but couldn't offer me a rental. After 3 hours and 3 hours more I could not stay because I had to work so he put that I request recallvwork on my car which is absolutely not true. I just couldn't stay. I needed to make an appointment for acday that I was off but he was very unhelpful. Well yesterday I received the originial recall letter for the fuel pump and im shocked once again that there is no solution at this time. I have a car that is a ticking time bomb waiting to explode. The fumes are giving me headaches, I've got 2 very dangerous recalls that say if I have problems pull over and for to dealership immediately. But nobody wants to help me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The fuel gauge does not register "full" when the tank is indeed full. The needle will creep towards "full", but stops short of full. The car has run out of gas with the fuel gauge registering half full. Dealer has replaced both fuel pumps and fuel sensors/sending units as well as an electronic junction box to no avail. Likelihood of becoming stranded is high, in addition to never knowing how much fuel is actually in the tank. Must guess by keeping track of miles traveled after last fill-up. In addition, rear lift gate will not function (very) intermittently with "comfort access" option. Must use key to manually open the lift gate. Dealer has not been able to reproduce this phenomenon in the shop, but it continues to occur and has occurred since the car was brand new.
A D V E R T I S E M E N T S
- Gaithersburg, MD, USA